Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




while streaming, have sound but no picture.

Frequent Visitor

while streaming, have sound but no picture.

while trying to stream TV shows online, when it goes to commericals the show comes back with sound only, no picture. Sometimes the commerical will have no picture but sound. Its only when there are commericals is when the issues start. I have watch HBO online and no issues.

I have deleted: Temporary internet files, cookies, history, and cache. and restarted computer. I have tried compatiability. I have switched on and off "use software rendering instead of GPU redering.

I have been dealing with this for weeks and i am very sick of it. I have looked for a solution all over the internet.

PLease help!!!


wow, wrote this 11-17-2015 09:13 PM. Lots of views but NO one with a solution. gosh, awesome

Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation