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watchin movies on line

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watchin movies on line

up until about 3-4 weeks ago i could watch whatever i wanted on line now it wont let me watch any movies and some shows i keep getting a play button symbol  in the middle but no tool bar pops up so i cant play the movie and have seen no help on this particular topic i dont know what guidelines my computor has but it does play certain shows so it must be enough to watch other stuff. right? please help

Silver Problem Solver

Re: watchin movies on line

couple of thigs to try.

1. clear cache

2. Clear cookies

3. make sure you have the most updated version of microsoft silverlight

4. Update flash

 

1. Log into Comcast Customer Central (the normal login to manage your account).

2. Go to: http://xfinity.comcast.net/profile/

3. Look to the right of the page (you may have to scroll down) under a box with the header "Devices & Diagnostics."

4. Scroll down within that box and click on the link called "Authorized PC devices."

5. You will see the following message: "In order to protect your account from abuse, there is a 3 device limit per Comcast Digital Cable subscription. Please manage your devices below. Removed devices can be added again upon next use."

6. When I navigated to this page, I discovered that the "3 devices" listed were ALL MY ONE SAME DEVICE I've been using to access my premium content (Showtime / HBO) online. Xfinity was not recognizing my various logins from the same device (my Mac) as such---but instead recognizing each subsequent login as a "new device." Apparently clearing the cache, etc. does not fix this.

7. I simply clicked "REMOVE" for all "three devices" (actually just my one device, but listed as "three devices" from three separate logins), thus completely clearing the list and thereby removing the block triggered by Xfinity's aforementioned "3 device limit."

8. I then logged out completely, cleared my cache just to be sure, launched Firefox again, accessed Xfinity TV online and guess what? Those annoying orange "locked" buttons have been replaced with pretty green "play" buttons once again, and I can watch my premium content online.

-----

 There is a glitch, and I guarantee you you guys all have "3 devices" (possibly from actually reaching your 3 device limit, but possibly also just from multiple logins from a single device) listed in this section of your account. Once you hit the "3 limit," Comcast locks you out of premium content on what it seems to be perceiving as "any device beyond your 3 device limit."

Delete these "3 devices" (as it says, you effectively add them back when you log in again, so deleting can do no harm), log out, clear your cache, close and reopen your browser, and then log back in again: problem 100% solved. Enjoy your HBO and/or Showtime content!  

 

                     

 

Official Employee

Re: watchin movies on line


SKT17 wrote:

up until about 3-4 weeks ago i could watch whatever i wanted on line now it wont let me watch any movies and some shows i keep getting a play button symbol  in the middle but no tool bar pops up so i cant play the movie and have seen no help on this particular topic i dont know what guidelines my computor has but it does play certain shows so it must be enough to watch other stuff. right? please help


Not all videos may be working on Internet Explorer 9 32-bit or 64-bit versions. Our team is currently working on this issue.

 

In the meantime, please use one of these browsers to watch videos:

 

Goggle Chrome 16

 

Safari 5.1

 

Firefox 9.0

 

Go here to stay updated about this issue:

 

http://forums.comcast.com/t5/XfinityTV-Online-Help/Internet-Explorer-9-not-playing-videos/td-p/11420...

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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