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volume

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volume

when I watch online all NBC shows have no volume. I know it isn't my computer or the site as I have watched other movies or shows without problems.

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Official Employee

Re: volume


TracieM71 wrote:

when I watch online all NBC shows have no volume. I know it isn't my computer or the site as I have watched other movies or shows without problems.


Make sure your speakers are installed properly. Once you are sure they are properly installed, make sure you don’t have any headphones or other devices plugged into the headphone jack.

 

When you click the speaker button to the right of the blue bar, this mutes the sound. Even if you mute it then leave the video then come back to it later, the volume is still muted. Click the speaker box and see if that works.

 

If the steps above do not work, please tell me what videos have no sound?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: volume

Once Upon A Time has no volume, Saturday Night Live, Law and Order new episodes.

Official Employee

Re: volume


TracieM71 wrote:

Once Upon A Time has no volume, Saturday Night Live, Law and Order new episodes.


I tested these videos and could not duplicate the issue.

 

What specific Law and Order episodes are you referring to? Please include the links.

 

Also, what videos have the sound playing correctly?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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