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volume control

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Frequent Visitor

volume control

My comcast remote no longer controls the volume on my TV.  It actually doesn't control the volume at all.  I have to use my TV remote to adjust the volume.

Accepted Solution

Re: volume control

I did obtain a new remote, and that solved the volume problem.  

 

However, while talking with a friend about this issue, I learned that I could trade in my old cable boxes for new X1 boxes.  So, I did.  They are certainly much better, and I can now watch anything that I recorded on any one of my TVs.  That is a major improvement!

 

I have to learn all the new things that I can do with the X1 system now, but that's part of the fun. 

 

Nonetheless, my volume situation is a thing of the past.

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Service Expert

Re: volume control


FrankJ3 wrote:

My comcast remote no longer controls the volume on my TV.  It actually doesn't control the volume at all.  I have to use my TV remote to adjust the volume.


 

You can attempt to reprogram the remote using the online tool:  http://customer.xfinity.com/remotes/

Remember to try all of the codes listed.  If this still fails, you can get a replacement remote at an y Service Center and those locations can be found here:  http://customer.xfinity.com/service-center-locations



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Frequent Visitor

Re: volume control

I will have to trade in my remote.  But, this is a strange issue.  I had to unplug my DVR box for 10+ seconds this morning in order to reset things so that I could delete a recorded program that simply would not delete.  That worked.  However, once the box was back on, I had no volume at all.  If I reprogram my remote to the TV as instructed, I can get the volume control back, but then I have no Guide, Menu, My DVR and such.  

 

So, I reprogrammed the remote to "Cable" in order to get the Guide, etc. working again. But, then I lose the volume control again on the Comcast remote.  It's one or the other.  I can control the volume with the TV remote.  I'm using two remotes now, and I don't want that.

 

I just hope a new replacement remote will solve this problem.  I'm sort of wary, though.  I'll find out tomorrow after I get a replacement remote.

Frequent Visitor

Re: volume control

I did obtain a new remote, and that solved the volume problem.  

 

However, while talking with a friend about this issue, I learned that I could trade in my old cable boxes for new X1 boxes.  So, I did.  They are certainly much better, and I can now watch anything that I recorded on any one of my TVs.  That is a major improvement!

 

I have to learn all the new things that I can do with the X1 system now, but that's part of the fun. 

 

Nonetheless, my volume situation is a thing of the past.

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