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videos won't play in chrome

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videos won't play in chrome

My google chrome version number is 20.0.1132.57 m and as of yesterday when I click on a video in the xfinity website it takes me to the videos page but they don't play and the videos just scroll to the bottom of the list. I even tried deleting ad block and this did not help. Ther videos play fine in IE but I want to use Chrome. any suggestions?

Accepted Solution

Re: videos won't play in chrome


bha19 wrote:

s I said videos play in IE but not chrome


It sounds like there is something in Chrome that is conflicting with XFINITYTV.COM. Can you please uninstall Google Chrome and then download and install it again. This clean uninstall/reinstall should clear up any corrupt files.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Official Employee

Re: videos won't play in chrome


bha19 wrote:

My google chrome version number is 20.0.1132.57 m and as of yesterday when I click on a video in the xfinity website it takes me to the videos page but they don't play and the videos just scroll to the bottom of the list. I even tried deleting ad block and this did not help. Ther videos play fine in IE but I want to use Chrome. any suggestions?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


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Contributor

Re: videos won't play in chrome

My operating system:Windows - UndefinedMy web browser:Chrome 20 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/536.11 (KHTML, Like Gecko) Chrome/20.0.1132.57 Safari/536.11My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.1.10411.0My flash version:11.3 R300Javascript:EnabledCookies:Enabled. .

 

 

 

 

Contributor

Re: videos won't play in chrome

s I said videos play in IE but not chrome

Official Employee

Re: videos won't play in chrome


bha19 wrote:

s I said videos play in IE but not chrome


It sounds like there is something in Chrome that is conflicting with XFINITYTV.COM. Can you please uninstall Google Chrome and then download and install it again. This clean uninstall/reinstall should clear up any corrupt files.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Contributor

Re: videos won't play in chrome

I did as you said and that worked, thanks for the great tip.

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