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videos will not load

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videos will not load

suddenly the videos will not load. i didn't have a problem with it before. i'm signed in and use a fairly new mac book pro. i restarted my computer - still doesn't work. at the same time it works on my wife and sons devices. any ideas?

Problem Solver

Re: videos will not load

Hi Pete41349,

 

Please let us know if you still experiencing issues. 




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Re: videos will not load

I'm having the same problem. My xfinity tv app says playback issue:: 8001

Service Expert

Re: videos will not load


cckixazz wrote:

I'm having the same problem. My xfinity tv app says playback issue:: 8001


Did you reboot?

 

http://customer.xfinity.com/help-and-support/cable-tv/x1-errorcode-srm-0x8001-unable-to-play-video/




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