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video playback error "refesh and try again"

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video playback error "refesh and try again"

here is a copy of the message when i try to play a show on the internet tv player

 

Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 900|7005-3322-1107296263)

Refresh

 

seems to be just one show i'm trying to watch "alias" any episode gets this message,

seems to work with other tv shows...

 

 

thanks

DB

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Official Employee

Re: video playback error "refesh and try again"


davidbell620 wrote:

here is a copy of the message when i try to play a show on the internet tv player

 

Sorry, we've experienced some difficulty playing your video.

Please refresh this page in your browser to try again.

(Error 900|7005-3322-1107296263)

Refresh

 

seems to be just one show i'm trying to watch "alias" any episode gets this message,

seems to work with other tv shows...

 

 

thanks

DB


I tested a few Alias episodes and found no issues.

 

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, what videos are NOT giving you this issue?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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New Poster

Re: video playback error "refesh and try again"

here is that page copied.

also everything else i have tried has worked.

suits, las vegas, heroes,

 

thanks

    My Device Information My Zip Code: 94561 My Cable Provider: Comcast East County Digital Use Dac: false My Conroller ID: 171 My Map ID: 272 My Persona ID: 10104 My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: 209.92.97.82 My operating system: Windows - Windows NT 5.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTbORJ/5.15.9.29495) My system type: Desktop computer or other device My Move player version: My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript: enabled Cookies: Time Information My Clock Time: Server Clock Time:
My Account Information Primary Account: true Provider Codes: s, bi, bj, cy, bq, ce, cd, cf, aw, ar, dc, cg, cq, da, cu, au, bv, b, cz, u, c, br, cx, bt, cm, h, ad, bw, bh, ci, a, y, bx, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, cv, bz, db, bm, co, bl, bp, cw, cj, bo, j, cc, f, m, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true
 

<:footer>

Official Employee

Re: video playback error "refesh and try again"


davidbell620 wrote:
here is that page copied.

also everything else i have tried has worked.

suits, las vegas, heroes,

 

thanks

    My Device Information My Zip Code: 94561 My Cable Provider: Comcast East County Digital Use Dac: false My Conroller ID: 171 My Map ID: 272 My Persona ID: 10104 My myDVR Manager Status: activated My Set Top Box Names: DVR 1 My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: 209.92.97.82 My operating system: Windows - Windows NT 5.1 My web browser: Explorer 8 - Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTbORJ/5.15.9.29495) My system type: Desktop computer or other device My Move player version: My Silverlight version: 5.1.10516.0 My flash version: 11.5 r502 Javascript&colon; enabled Cookies: Time Information My Clock Time: Server Clock Time:
My Account Information Primary Account: true Provider Codes: s, bi, bj, cy, bq, ce, cd, cf, aw, ar, dc, cg, cq, da, cu, au, bv, b, cz, u, c, br, cx, bt, cm, h, ad, bw, bh, ci, a, y, bx, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, cv, bz, db, bm, co, bl, bp, cw, cj, bo, j, cc, f, m, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true 

Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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Community Icon
I am an Offical Comcast Employee.
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We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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