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video play on computer

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video play on computer

I'm having a problem with slow video play on my computer. I'm getting no errors of any kind. The video starts to play and stops several times while I'm trying to see and hear it. I have a brand new computer and I know the speed is stepped up quite a bit so I need help too solve this problem. It's very frustrating to say the least! Can someone please give me an answer to this problem I'm having while trying to watch videos online? Thank you! 

Judy

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Silver Problem Solver

Re: video play on computer

the speed of your computer being stepped up as you call it is most likely not the issue.  What speed internet service do you have?   Trying to help with what you posted is near impossible.

 

.  

Official Employee

Re: video play on computer


ppk96 wrote:

I'm having a problem with slow video play on my computer. I'm getting no errors of any kind. The video starts to play and stops several times while I'm trying to see and hear it. I have a brand new computer and I know the speed is stepped up quite a bit so I need help too solve this problem. It's very frustrating to say the least! Can someone please give me an answer to this problem I'm having while trying to watch videos online? Thank you! 

Judy


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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