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video on demand through internet works on one computer but not another

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video on demand through internet works on one computer but not another

I can see the tv show on my lap top but not on my HP "all in one touch smart". It lets me pick the show, the player appears but then it just sits there and never starts. I'm figuring there is something blocking it... either Windows 7 settings,or Silverlight, etc. I chatted with a support tech and he had no help for me...tried to tell me there was maintenance being done in my area. How can it work on my wireless lap top and not my other wireless computer? Any ideas?

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