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unableto watch certain videos

New Poster

unableto watch certain videos

I am unable to watch Big Brother, Under the Dome and Scandal I have the latest flash player there is please help,

 

thanks

Official Employee

Re: unableto watch certain videos


mozzell wrote:

I am unable to watch Big Brother, Under the Dome and Scandal I have the latest flash player there is please help,

 

thanks


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support

 




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Mark it as a solution!solution Icon
New Poster

Re: unableto watch certain videos

I did that and now its taken me to user device information ther is no option to copy and paste any information

New Poster

Re: unableto watch certain videos

This is what its saying.

 

This video cannot be displayed

Sorry this video is currently  unavailable (Error564)

Please check back soon

Official Employee

Re: unableto watch certain videos


mozzell wrote:

This is what its saying.

 

This video cannot be displayed

Sorry this video is currently  unavailable (Error564)

Please check back soon


Error 564 is most likely a bandwidth issue on your end.

 

Where are you trying to watch videos from? (Home, Work, Public Wi-Fi, etc.)

Are you on a wired or wireless connection?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: unableto watch certain videos

I'm unable to watch CNN video on my computer.  Recently, the video plays but then I get the error 564 code. In the past I had no problem.

New Poster

Re: unableto watch certain videos

I work from home using wire internet connection but it does it even when I am not connected to my jobs network

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