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unable to watch some shows

New Poster

unable to watch some shows

It says toview this show through Chrome please view without incognito code.  I do not know how to do that

New Poster

Re: unable to watch some shows

I am having the same issue, mainly with current programming. It seems to play the older shows. I don't know how to fix it. Plan to make a phone call tomorrow for help.

Official Employee

Re: unable to watch some shows

Hi all,

 

Try resetting your DRM license. Please click the link below and follow the steps under Error 3321-3325 & 3365:XFINITY TV not available for viewing with your current Chrome configuration

 

http://customer.comcast.com/help-and-support/internet/troubleshoot-xfinity-tv-videos/#3321

 

Let me know the results.

 

Thanks,

Joe




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New Poster

Re: unable to watch some shows

i am geting smae message  and i tried doing the reset thing still not working 

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