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tv.xfinity.com yields error message on sign in

Frequent Visitor

tv.xfinity.com yields error message on sign in

Getting error message:"This site can’t be reached The connection was reset." when using tv.xfinity.com.  The Sign In button takes me to https://xtv-pil.xfinity.com/xtv-authn/select-account?continue=https://tv.xfinity.com/partner-success... where that message is displayed.  Tried in other browser--same problem.  Any ideas how to fix?

New Poster

Re: tv.xfinity.com yields error message on sign in

Having same issue. All machines. All browsers

Found another thread on the matter suggesting use this link. https://tv.xfinity.com/

I did and it worked. I had already signed into the regular comcast email then used the link.

Frequent Visitor

Re: tv.xfinity.com yields error message on sign in

I'm already starting from that link.  I'm using a desktop computer and I can reach that page, but when it asks me to sign in for access, it gives the error.

New Poster

Re: tv.xfinity.com yields error message on sign in

Same problem.  In a browser:

  1. Signed into https://my.xfinity.com (successfully)
  2. Click on the "TV" icon - redirects to https://tv.xfinity.com - shows not signed in
  3. Click on the "sign in" button - redirects to https://xtv-pil.xfinity.com/xtv-authn/select-account?continue=https://tv.xfinity.com/partner-success...

This page fails to load with a "This site can't be reached" (ERR_CONNECTION_RESET) error.

 

Have tried multiple browsers, incognito mode, clearing browser cookies, cache, and passwords - no effect.  First noticed the issue yesterday

New Poster

Re: tv.xfinity.com yields error message on sign in

I reported this to Comcast Tier 2 support yesterday.  They could reproduce this and said they would have someone look at it.  Nearly 24 hours later, still doesn't work.  The issue seems to be that their own service isn't working within the Comcast Xfinity network.  It does work (at least for me) outside of my Comcast internet.  For smartphone users, turn off WiFi and use your wireless provider to pass the Sign In step, then turn WiFi back on and reconnect to your home WiFi.  For PC browser users, connect to your phone's WiFi Hotspot so that you go through your wireless provider to pass the Sign In step, then reconnect to your home WiFi.

Frequent Visitor

Re: tv.xfinity.com yields error message on sign in

My problem spontaneously resolved itself.  Hope others have found the same :-)

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