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'sync in process'

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Frequent Visitor

'sync in process'

I am getting a 'sync in process' message when trying to access my DVR from the xfinity site. 

 

How can I resolve this?

Accepted Solution

Re: 'sync in process'

Looks like it is working now. Thank you!

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Official Employee

Re: 'sync in process'


erich_geiger wrote:

I am getting a 'sync in process' message when trying to access my DVR from the xfinity site. 

 

How can I resolve this?


Our team is looking into this for you. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: 'sync in process'

Thank you. I just got your voicemail and saw my cable box reset. When should I try to access the VDR from the site again?

Silver Problem Solver

Re: 'sync in process'

it can take 24 to 48 hours for the box to sync.  What exactly are you trying to do?   All you can do is set a recording or see what is set to record. 

Frequent Visitor

Re: 'sync in process'

Thats just what I was trying todo. I like to set recordings from work. So far it still says syncing in progress. 

Official Employee

Re: 'sync in process'


erich_geiger wrote:

Thats just what I was trying todo. I like to set recordings from work. So far it still says syncing in progress. 


Is it still stuck at the syncing in progress screen?

 

Our team tried calling you twice on Saturday. Did they leave voicemails?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: 'sync in process'

"Is it still stuck at the syncing in progress screen?"

 

Yes it is. 

 

I did receive a voicemail from Saturday and posted about it above. 

Official Employee

Re: 'sync in process'


erich_geiger wrote:

"Is it still stuck at the syncing in progress screen?"

 

Yes it is. 

 

I did receive a voicemail from Saturday and posted about it above. 


I see they attempted to call you on Friday (which you posted) then twice on Saturday. Once in the AM and once in the PM. Did they leave any additional voicemails?

 

Did they leave a number? If not, I can have them call you again and please tell us what is the best time to call.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: 'sync in process'

Yes please have them contact me again after 6pm Central..

 

Thank you.

Frequent Visitor

Re: 'sync in process'

Yesterday I was asked to reset my cable box which I did. It is still not working today. I still get the syncing in progress message when I try to manage my DVR from the site. I rceived another call today and was asked to try another browser. I did this but it also made no difference. I was told I will receive a call from another department soon. I will post the results of that call once I receive it. 

Frequent Visitor

Re: 'sync in process'

I haven't recieved any further calls. Site still says 'syncng in progress'.

Official Employee

Re: 'sync in process'


erich_geiger wrote:

I haven't recieved any further calls. Site still says 'syncng in progress'.


Your issue is still being worked on. I will update you when I learn more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: 'sync in process'

Glad to hear it. Just so you know situation has not changed. I still see sync in progress when I try to manage my DVR from the site.

Frequent Visitor

Re: 'sync in process'

Looks like it is working now. Thank you!

Official Employee

Re: 'sync in process'


erich_geiger wrote:

Looks like it is working now. Thank you!


Glad to hear.

 

Since your issue has been resolved, I am going to close this thread. If you are still having issues or have another problem/question/concern/etc., please create a new thread.

 

If the new thread is related to this issue, please include the link from this thread.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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