Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,043

members

86

online now

1,952,899

discussions

Top

sound but not picture on SOME shows

Frequent Visitor

sound but not picture on SOME shows

Watching online I don't always get a picture.  
Right now have some Dr. Who eps playing but there is no picture.  
Other shows are fine

Tags (1)
Official Employee

Re: sound but not picture on SOME shows


littlebit123 wrote:

Watching online I don't always get a picture.  
Right now have some Dr. Who eps playing but there is no picture.  
Other shows are fine


Can you tell me what specific episoides you are referring to so I can further investigate this.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: sound but not picture on SOME shows

and yes, I am on a Mac, OS X, 10.6.8

Silverlight Version 5.1 (5.1.10516.0)

Official Employee

Re: sound but not picture on SOME shows


littlebit123 wrote:

and yes, I am on a Mac, OS X, 10.6.8

Silverlight Version 5.1 (5.1.10516.0)


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: sound but not picture on SOME shows

problem seems to have corrected itself for the moment (except the queue thing) 

Discussion stats
  • 5 replies
  • 718 views
  • 0 kudos
  • 2 in conversation