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says I'm not on my home wifi network but i am

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says I'm not on my home wifi network but i am

I am so tired of this message.  I try watching a news channel on my ethernet-connected desktop windows 7 professional computer, and after maybe a few minutes to sometimes an hour, i get an interruption with a black screen that says i cannot watch said channel unless I am on my home wifi network-!!!  It is connected to the Comcast modem/router that I rent from Comcast, and I have access to other web sites, so I know the connection is working.  No one ever knows how to solve this when I call in to the 800 number, so for all intents and purposes this so-called feature that is supposed to allow you to watch live tv on a netword connected device does NOT work-why not???  Are are you listening, Comcast?  Do you care?  WHY DOES THIS HAPPEN????

Accepted Solution

Re: says I'm not on my home wifi network but i am

Thank you so much for your recommendation to another poster to check for use of Comcast's DNS servers. I have spent HOURS on the phone with 4 different Comcast support people over the last 5 days, and they were getting nowhere. After reading this old post of yours, I set my router's DNS addresses to 75.75.75.75 and 75.75.76.76 and I can now watch live local stations from my laptop, iPhone, and Roku. You rock!

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Frequent Visitor

Re: says I'm not on my home wifi network but i am

still going on, does anyone have any idea why this happens???

Service Expert

Re: says I'm not on my home wifi network but i am


mikemt wrote:

still going on, does anyone have any idea why this happens???


 

A possible reason could be if you are not using Comcast's default DNS settings and you are using a different providers  ( OpenDNS, Google, etc ).  Others reported this to be the case and the fix was to use Comcast's DNS settings.



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Re: says I'm not on my home wifi network but i am

Thank you so much for your recommendation to another poster to check for use of Comcast's DNS servers. I have spent HOURS on the phone with 4 different Comcast support people over the last 5 days, and they were getting nowhere. After reading this old post of yours, I set my router's DNS addresses to 75.75.75.75 and 75.75.76.76 and I can now watch live local stations from my laptop, iPhone, and Roku. You rock!

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