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recording will play on the tv but not on my laptop ?

New Poster

recording will play on the tv but not on my laptop ?

I am able to view my recording on the TV, however after selecting a recording to view on my laptop and pressing play all I get are the three dots...the recording doesn't appear ? This has occurred over the last two days.

New Poster

Re: recording will play on the tv but not on my laptop ?

I get the same issue, but with Live TV - All Listings - not On Demand, which works.  Does your On Demand work on your PC?  Does you Live TV - All Listings work (e.g., can you watch Good Morning America live on your PC)?

New Poster

Re: recording will play on the tv but not on my laptop ?

I also was haveing simular issues, the problem seems to be with the Chrome browser. I switched to another browser (Edge) and the Xfinity app is working correctly.

Official Employee

Re: recording will play on the tv but not on my laptop ?

Hi calee1, thank you for confirming that your issue has been resolved by switching browsers. That is a good first step to take when diagnosing a problem with your services online. @ESAMSVA, please try switching your browser to view all of your content. If you still need assistance I can help. 





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