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"Subscription Required" But I already subscribe...

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"Subscription Required" But I already subscribe...

I am unable to to view most of the online content.    There is an orange key and it says subscription required.  I already subscribe to the content.  Tried calling customer support and got the run around.  It's been a week of this and I am very frustrated.    My tv to go app worthlessSmiley Sad

Accepted Solution

Re: "Subscription Required" But I already subscribe...

Turns out they merged two systems together generating new account numbers for some people.  I ended up having to call a special number to get things fixed.  877-599-1845 It is the applications department.  You cannot reach them through the regular number.  

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New Poster

Re: "Subscription Required" But I already subscribe...

I have the same problem.  It may be that we have to pay for a new access account.  But they are attempting to reset th cable box. I dont think it will work.

New Poster

Re: "Subscription Required" But I already subscribe...

Turns out they merged two systems together generating new account numbers for some people.  I ended up having to call a special number to get things fixed.  877-599-1845 It is the applications department.  You cannot reach them through the regular number.  

Contributor

Re: "Subscription Required" But I already subscribe...

Come on calling YET another number isn't "SOLVED".  FIX THE PROBLEM!!!!   I am out of town and don't have time to sit on customer service to get help for a service that I pay top dollar for (and that isn't even a service exclusively through xfinity anyway, it is FREE network tv...)?  FIX THIS ISSUE PLEASE!!!!! 

  

New Poster

Re: "Subscription Required" But I already subscribe...

Subscription required to most ALL TV to go channels. What's up with that, Comcast?

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