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"Subscription Required" But I already subscribe...

New Poster

"Subscription Required" But I already subscribe...

Xfinity Online keeps telling me I need to subscribe to channels I already subscribe to. The orange key pops us. I know this is happening to several people, but to reiterate, it is annoying. Since I already pay for these channels, and my account settings even show that I do, why isn't online tv working? 

Please fix this problem ASAP. 

 

Official Employee

Re: "Subscription Required" But I already subscribe...

Hi,

 

We are currently experiencing an issue that is resulting in an incorrect presentation of the 'orange key'. Our engineers are currently investigating. I will provide more information as it becomes available.

 

We apologize for the inconvenience.

 

Thank you.





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New Poster

Re: "Subscription Required" But I already subscribe...

I am having the same issue. Comcast response....suck it up buttercup. Sick of paying for services not recieved!

New Poster

Re: "Subscription Required" But I already subscribe...

We are having the same issue. Signed into comcast online to watch a movie and all the premium channel movies are locked and say that a subscription is needed; which would be fine if I didn't already subscribe to all of those networks!!!

New Poster

Re: "Subscription Required" But I already subscribe...

Same here.  This is irritating. 

New Poster

Re: "Subscription Required" But I already subscribe...

Ditto.  I'm subscribing and getting locked out.  I shouldn't be getting charged for services I don't have access to.

New Poster

Re: "Subscription Required" But I already subscribe...

same issue here.  just "up"graded my services yesterday and haven't been able to access any premium channels online as of yet.  we should not be charged for this... super irritating. 

New Poster

Re: "Subscription Required" But I already subscribe...

when will we get an update this stinks channels locked while i was viewing and catching up on S.O.A. to be on point for tonights episode now I cant ???!!! RROOOARRRR!!!

New Poster

Re: "Subscription Required" But I already subscribe...

Will there be some kind of resolution to the issue?

New Poster

Re: "Subscription Required" But I already subscribe...

Same problem here.

New Poster

Re: "Subscription Required" But I already subscribe...

I have the same problem. I called Comcast tech support and the rep knew nothing about it. He suggested there might be a problem with my web browser. Glad to see a comcast rep acknowledging the problem here.

New Poster

Re: "Subscription Required" But I already subscribe...

Us too.  It has been a while.  What did you guys break now?

Tags (2)
New Poster

Re: "Subscription Required" But I already subscribe...

Not to beat a dead horse, but I'm having the same issue. Its been going on all day actually. Why no answers yet? Not only that, they doubled what I'm paying for HBO this month without notifying me and now I can't even watch it. I'm moving from my apartment this month and when I do I will be canceling my subscription and going with a new provider. 

New Poster

Re: "Subscription Required" But I already subscribe...

Ditto.  I was told the "website is down".  Quite frustrating.

 

New Poster

Re: "Subscription Required" But I already subscribe...

Andy / XTV - Who do I email to get a refund for the outage?  It has been at least 7 hours since the service went down.

New Poster

Re: "Subscription Required" But I already subscribe...

We are having the same problem, locked out of all the premium channels we pay for, this is ridiculous, why are they taking so long to fix it.  Are they going to credit all the customers who are unable to access what they are paying for, I doubt it?!

New Poster

Re: "Subscription Required" But I already subscribe...

WHEN???

New Poster

Re: "Subscription Required" But I already subscribe...

I'm affected too. Hate.

New Poster

Re: "Subscription Required" But I already subscribe...

I get this "Subscription Required" message on my PC but not on my Ipad. 

New Poster

Re: "Subscription Required" But I already subscribe...

Same problem here. I would talk to a Comcast support person but current hold times are more than 15 minutes. Bad service, despite the fact that we're paying nearly $200/month for cable and internet.

Frequent Visitor

Re: "Subscription Required" But I already subscribe...

ComcastAndy, any update?

Cable Expert
Moved:

Re: "Subscription Required" But I already subscribe...

Official Employee

Re: "Subscription Required" But I already subscribe...

Hello,

 

We apologize for the length of this investigation. Our teams have identified the issue, and shows are beginning to come back under the correct entitlements. Please continue to bear with us as we work through the remaining impact.

 

Thank you.





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Frequent Visitor

Re: "Subscription Required" But I already subscribe...

Just tested a show that wasn't working a few hours ago, and I now have access. One glitch: if you start watching a show and click the blue i for information the info blurb pops up in the top right corner but won't go away.

Official Employee

Re: "Subscription Required" But I already subscribe...

Hello,

 

This issue is now resolved. If you continue to experience similar issues, please continue to let us know.

 

Thank you.





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Regular Visitor

Re: "Subscription Required" But I already subscribe...

This issue is NOT resolved.  Still do not have access to all show online except for ABC and NBC.

Official Employee

Re: "Subscription Required" But I already subscribe...

Hi,

 

It's possible that you have a similar issue unrelated to last night's outage. Can you try logging out, then clearing your browser cache, close the browser, then try again?

 

Alternatively you can try another browser. Please reply back to let me know if this addresses the issue.

 

Thank you.





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Regular Visitor

Re: "Subscription Required" But I already subscribe...

Your suggestion did not work.  This happening in two different comcast accounts I have access to.

Official Employee

Re: "Subscription Required" But I already subscribe...

Hi,

 

I've sent you a PM with additional information.

 

Thank you.





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Regular Visitor

Re: "Subscription Required" But I already subscribe...

I cannot acces TBS online through tbs.com or ESPN through watchespn. I've tried multiple browsers and cleared cache/cookies. I can access ESPN and TBS on demand content just fine though.
New Poster

Re: "Subscription Required" But I already subscribe...

This is happening for me as well. There is a recorded message on the technical service number that technicians are working on the issue - is there an ETA. I have already tried logging out and back in.
New Poster

Re: "Subscription Required" But I already subscribe...

I also cannot login to hbo go app - I assume that is related.
Contributor

Re: "Subscription Required" But I already subscribe...

This also started happening to me tonight.

I signed out, closed my browser, reopened my browser and signed back in. Orange key was gone, I watched one program from my watch list and when the show completed I went back to my watch list and it is now empty. .

What's going on?

New Poster

Re: "Subscription Required" But I already subscribe...

I have the same problem....Can someone tell me when/if this going to be fixed?????

Frequent Visitor

Re: "Subscription Required" But I already subscribe...

Same problem, different day. It's like "Groundhog Day". Recurring problem. Recurring theme. Recurring often. Short fixes. Wish Comcast would / could resovle this once & for all. Getting old fast.

New Poster

Re: "Subscription Required" But I already subscribe...

I just started watching Homeland online yesterday.  I am starting at the beginning to catch-up.  It worked for two episodes and now I am seeing orange keys.   I deleted all my devices online, I cleared my cache, I tried IE, FIREFOX, and CHROME; no joy!    

 

Is there a resolution to this issue?

 

I can watch on my set top box, but not online.

New Poster

Re: "Subscription Required" But I already subscribe...

issue is not resolved as stated on 10/2.  or it is recurring as I am experiencing the need for subscription for shows to which I have the subscritpion.  

New Poster

Re: "Subscription Required" But I already subscribe...

Same here.  I can view episodes of shows that have already aired, but no live TV.  I need my ESPN Gameday! 

New Poster

Re: "Subscription Required" But I already subscribe...

I'm having the same problem half a dozen times a week. Pathetic really!

New Poster

Re: "Subscription Required" But I already subscribe...

We are having the same problem. This is my first time in the forum.

I see that in red a comcast person answered and tried to resolve the issue for you.

How do we get them to help us too?

I like to watch the HLN, CNBC, news, and ESPN in the morning, but its sometimes locked out!

 

Comcast chat doesnt even connect to complain either...it just spins

Contributor

Re: "Subscription Required" But I already subscribe...

its working now.

New Poster

Re: "Subscription Required" But I already subscribe...

Worked for two minutes. Broke again!

New Poster

Re: "Subscription Required" But I already subscribe...

This is happening again, and it is very very annoyinng.

 

What is causing this, and what was the resolution ?

 

 

SM

New Poster

Re: "Subscription Required" But I already subscribe...

Apparently the problem has still not been fixed!  It shouldn't be that difficult 4 years later!!!!!!

New Poster

Re: "Subscription Required" But I already subscribe...

I am having this issue as well. Extremely frustrating that this is a continuous problem.

Frequent Visitor

Re: "Subscription Required" But I already subscribe...

I am also having this problem still!!!!  I thought it was fixed, but it just came back again!!!!  So frustrating!!!  You should credit my account at this point.

New Poster

Re: "Subscription Required" But I already subscribe...

having the exact same problem here. Can't wartch streampix, hbo, or starz. The whole point of paying for them is to be able to watch them.

New Poster

Re: "Subscription Required" But I already subscribe...

Everytime I try to get in to on demand online, I get the "Subscription Required" and It's not just Starz and HBO, It's everything, even Animal Planet and Travel Channel. Very frustrating.

New Poster

Re: "Subscription Required" But I already subscribe...

I pay $250/month for Xfinity triple play and have to deal with "subscription required" when I pay for almost EVERY channel they have!  I WANT CREDIT ON MY ACCOUNT.

New Poster

Re: "Subscription Required" But I already subscribe...

I also have the same issue. I have a HBO subscription. Customer service says that everything is fine at their end. I even get HOBO on my Cable. But I just cannot log into the HBO Go and Xfinity webapp shows all HBO content is channel locked. When I login through HBO GO website using my PC (or Ipad), I get a message. PLease resolve this issue ASAP. It has been like this since the past 48 hours.

 

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