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Xfinity Online keeps telling me I need to subscribe to channels I already subscribe to. The orange key pops us. I know this is happening to several people, but to reiterate, it is annoying. Since I already pay for these channels, and my account settings even show that I do, why isn't online tv working?
Please fix this problem ASAP.
We are currently experiencing an issue that is resulting in an incorrect presentation of the 'orange key'. Our engineers are currently investigating. I will provide more information as it becomes available.
We apologize for the inconvenience.
We are having the same issue. Signed into comcast online to watch a movie and all the premium channel movies are locked and say that a subscription is needed; which would be fine if I didn't already subscribe to all of those networks!!!
same issue here. just "up"graded my services yesterday and haven't been able to access any premium channels online as of yet. we should not be charged for this... super irritating.
when will we get an update this stinks channels locked while i was viewing and catching up on S.O.A. to be on point for tonights episode now I cant ???!!! RROOOARRRR!!!
I have the same problem. I called Comcast tech support and the rep knew nothing about it. He suggested there might be a problem with my web browser. Glad to see a comcast rep acknowledging the problem here.
Not to beat a dead horse, but I'm having the same issue. Its been going on all day actually. Why no answers yet? Not only that, they doubled what I'm paying for HBO this month without notifying me and now I can't even watch it. I'm moving from my apartment this month and when I do I will be canceling my subscription and going with a new provider.
We are having the same problem, locked out of all the premium channels we pay for, this is ridiculous, why are they taking so long to fix it. Are they going to credit all the customers who are unable to access what they are paying for, I doubt it?!
Same problem here. I would talk to a Comcast support person but current hold times are more than 15 minutes. Bad service, despite the fact that we're paying nearly $200/month for cable and internet.
This post was moved to a secure location because it violates the forum guidelines (language filter circumvention). http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289
We apologize for the length of this investigation. Our teams have identified the issue, and shows are beginning to come back under the correct entitlements. Please continue to bear with us as we work through the remaining impact.
Just tested a show that wasn't working a few hours ago, and I now have access. One glitch: if you start watching a show and click the blue i for information the info blurb pops up in the top right corner but won't go away.
This issue is now resolved. If you continue to experience similar issues, please continue to let us know.
It's possible that you have a similar issue unrelated to last night's outage. Can you try logging out, then clearing your browser cache, close the browser, then try again?
Alternatively you can try another browser. Please reply back to let me know if this addresses the issue.
I've sent you a PM with additional information.
This also started happening to me tonight.
I signed out, closed my browser, reopened my browser and signed back in. Orange key was gone, I watched one program from my watch list and when the show completed I went back to my watch list and it is now empty. .
What's going on?
Same problem, different day. It's like "Groundhog Day". Recurring problem. Recurring theme. Recurring often. Short fixes. Wish Comcast would / could resovle this once & for all. Getting old fast.
I just started watching Homeland online yesterday. I am starting at the beginning to catch-up. It worked for two episodes and now I am seeing orange keys. I deleted all my devices online, I cleared my cache, I tried IE, FIREFOX, and CHROME; no joy!
Is there a resolution to this issue?
I can watch on my set top box, but not online.
issue is not resolved as stated on 10/2. or it is recurring as I am experiencing the need for subscription for shows to which I have the subscritpion.
We are having the same problem. This is my first time in the forum.
I see that in red a comcast person answered and tried to resolve the issue for you.
How do we get them to help us too?
I like to watch the HLN, CNBC, news, and ESPN in the morning, but its sometimes locked out!
Comcast chat doesnt even connect to complain either...it just spins
I am also having this problem still!!!! I thought it was fixed, but it just came back again!!!! So frustrating!!! You should credit my account at this point.
having the exact same problem here. Can't wartch streampix, hbo, or starz. The whole point of paying for them is to be able to watch them.
Everytime I try to get in to on demand online, I get the "Subscription Required" and It's not just Starz and HBO, It's everything, even Animal Planet and Travel Channel. Very frustrating.
I pay $250/month for Xfinity triple play and have to deal with "subscription required" when I pay for almost EVERY channel they have! I WANT CREDIT ON MY ACCOUNT.
I also have the same issue. I have a HBO subscription. Customer service says that everything is fine at their end. I even get HOBO on my Cable. But I just cannot log into the HBO Go and Xfinity webapp shows all HBO content is channel locked. When I login through HBO GO website using my PC (or Ipad), I get a message. PLease resolve this issue ASAP. It has been like this since the past 48 hours.
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