Mini Ipad2, XFINITY Player App. Won't play selected videos. Logged in just fine. But when I go to play, receive the error "Sorry, we've experienced some difficulty playing your video" Happens pretty much every day.
First I have to say it, there is no ipad mini 2 its ipad mini only.
make sure you logged in with the primary account holders credentials
does this happen on every video or just some
log out of your account, delete the app, restart the pad, download the app, log in, try again. make sure you are subscribed to the shows you want to watch. Do they work on your computer. You also need to be close to the wireless to get them to show properly.
you are correct it is an ipad mini. we also have an ipad2, my apologies.
we just got the ipad mini like a month ago and it never worked consistently, we just uninstall and reinstall try it a few times and then switch to netflix if we can't get it going. yes i can watch on the computer just fine. thanks
I am having the exact same problem. TV works fine, xfinity on my computer works fine, the OLD xfinity "play now" app WORKED fine - however the old app no longer allows me to stream to my phone because it auto launches into the NEW app, (or promps me to load the new app). The new app lets me sign in, seems to recognize me, but will always give me that darned error message. I tried signing out - delete - restart - reinstall - re-sign in - it didn't help.
I have the same issue and have had the issue ever since the app split in two. I used to watch just fine on the old app. This problem is on 4 devices. My iPhone 4, my wife's iPhone 4S, my iPad 3 and my wife's iPad 1.