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"Hmm we're having trouble finding that page" error message

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New Poster

Bones (TV SHOW) links broken

The links to watching Bones online, checking the TV listings, and checking On Demand for the T.V. show Bones are broken. When I clicked on them, they all brought me to the same page, telling me that there was a problem finding the page.

New Poster

Ray Donovan link not working

Hello,

 

My husband and I were trying to watch the lates episode of the Ray Donovan show, but were unable to as the link is not working.  Please fix immediately.

 

Thank you kindly,

 

Nefertiti OjiNjideka Hemphill

New Poster

Parks and Recreation link not working

The show is nowhere to be found when searched. 

New Poster

Rizzoli and Isles

Where did the Rizzoli and Isles page go? I searched "Rizzoli & Isles" and clicked on the link and it said the page could not be found.  Also, I do not know how to change the parental controls; I cannot watch some programs on my computer because it says that the parental controls are blocking it, but I never remember putting any parental locks on anything.

New Poster

issues with multiple shows

Some tv shows won't allow me to view recent episodes. When I type them into the search area it shows up and then shows an error when I click on the name of the show. It also has the option to "view full movie" but it's not a movie, it's a show. When I click on "view full movie" it plays the most recent episode. Examples of this include "Under the Dome" and "How I Met Your Mother" and probably others I haven't tried.

New Poster

Copper

Acts like copper is not on my watchlist and or is missing or broke ! I want it back!!!!!!!!!!!!!!!!!!!!!

New Poster

Link to Nurse Jackie

The link to the show Nurse Jackie is not working anymore. I've been watching the show for a few days now and all of a sudden the page doesn't display anymore.

Help!

New Poster

the wire link not working

the wire link is currently not working.

New Poster

Psych

Hello,

 

I've been watching old episodes of Psych via Streampix.  Today when I went to watch it won't bring up the page with the Psych homepage with the episodes listed.  I just watched one yesterday so am wondering why they aren't there anymore.  Thanks!

 

KT

New Poster

Re: "Hmm we're having trouble finding that page" error message

please fix asap.

 

house full of people trying to watch boardwalk empire

 

New Poster

TRUE BLOOD

link is not working online or on the app. Please fix
New Poster

Re: Dexter

Instead of typing in a show, can you just search by network?  That's what I had to do to find a working Dexter page.

New Poster

dexter broken link

trying to Watch Showtime's Dexter but clicking on the link in various different places bring it to a broken link page of could not find. need fix

New Poster

Devious Maids

Unable to find page for Devious Maids

New Poster

Re: "Hmm we're having trouble finding that page" error message

Can't imagine why your team of genius techs can't resolve this problem more quickly.

New Poster

Re: "Hmm we're having trouble finding that page" error message

Would be great if you could fix this issue. It started 2 nights ago and I thought maybe it was my computer. I'd love to finish watching The Wire. Thanks.
New Poster

Re: "Hmm we're having trouble finding that page" error message

Any progress being made on this problem? It looks like a lot of shows have suddenly "gone missing." Top Chef was available one minute, but not the next.

New Poster

Re: "Hmm we're having trouble finding that page" error message

This is the most inconvenient time for this to happen. The series finale is in a few days and many of us are trying to catch up. Dex would track you down for doing this to him. lol

New Poster

Re: "Hmm we're having trouble finding that page" error message

The link to watch all the episodes of Awkward has gone missing Smiley Sad

Official Employee

Re: "Hmm we're having trouble finding that page" error message

Hi all,

 

While our team still determines the cause of this issue, please follow this workaround in the meantime:

 

1. Go to Google.com

2. Enter "xfinitytv" followed by the show you are looking for (example: xfinitytv Mindy Project)

3. This will drop you right to the page with all the episodes.

4. Start the episode that you want to watch

 

Once we have more information to pass along, I will post it on this forum.

 

Thank you for your patience and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support


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New Poster

Re: "Hmm we're having trouble finding that page" error message

The google workaround works great!  Thanks!

New Poster

Re: "Hmm we're having trouble finding that page" error message

workaround with google works but 10 links broken and my watchlist is down about 10 items

Official Employee

Re: "Hmm we're having trouble finding that page" error message

Hi all,

 

Our team is still looking into this issue. 

 

Please keep following this thread for updates. In the meantime, please use this workaround:

 

http://forums.comcast.com/t5/XfinityTV-Website/quot-Hmm-we-re-having-trouble-finding-that-page-quot-...

 

Thank you,
Joe


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
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New Poster

Re: "Hmm we're having trouble finding that page" error message

That is great for home computers but how do I "go around" on my mobile device?
New Poster

Re: "Hmm we're having trouble finding that page" error message

Thank you. I am having that problem finding the Under the Dome On Demand

New Poster

Re: "Hmm we're having trouble finding that page" error message

That worked...thank you so much!!!

New Poster

Re: "Hmm we're having trouble finding that page" error message

Tried the workaround or the newsroom but it says it must be viewed in xfinity app which is where the oops problem occurs. What's the workaround for this???
New Poster

Re: Dexter

Terribly frustrating when you're hooked on the show!!  But I discovered that if you go back in your browser history you can find a page with the episode list that will work. 

Official Employee

Re: "Hmm we're having trouble finding that page" error message

Cj4321,

 

Sadly, this workaround only works for XFINITY.com/TV.

 

Our team is still investigating the issue.

 

I will update the thread when I learn more.

 

Sorry,

Joe


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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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New Poster

Re: "Hmm we're having trouble finding that page" error message

Yo THIS OMAR.  Make the Wire work.  Don't make me come back tomorrow.

New Poster

Re: "Hmm we're having trouble finding that page" error message

In my bundle I received an included 3-month trial of HBO but it won't let me set it up without having to pay. 

Frequent Visitor

Re: Daily Show offline

Still no daily show.

New Poster

Re: dexter broken link

Season 1 able to watch half on tv and other half online. Season two has broken links too. Right now it won't even allow me to add Dexter on watchlist or even see the page with all episodes.

New Poster

Broken Link to E! Chelsea Lately

Hi,

 

I have been watching Chelsea Lately on the E! network online for some time now. I logged on tonight to see this past week's episodes and it says the link is no longer valid. I don't know if you have stopped showing E! on the website but that seems highly unlikely. Please let me know if there is an issue.

 

Thank you,

 

Carolina

New Poster

Figure it out

okay, everything about this website is broken, it does not take long to find some missing link or error message.  It is rediculous that I have to watch ten minutes of commercials every 5 minutes.  I pay good money for you're services. I do not need to state all the problems online, just fix it. thanks

New Poster

bad service

My television is not getting connected. my online videos are not getting streamed and my net is working really slow. what should i do.

New Poster

Re: "Hmm we're having trouble finding that page" error message

Once again dissappointed in Comcast.

New Poster

Where are The Sopranos

I was able to watch the Sopranos earlier today... and then suddenly not able to this evening.  I think the link is broken.

 

 

New Poster

broken links

Hello,

 

I have been watching the television show Boardwalk Empire online for the past couple of weeks and have recently just found trouble viewing the episodes.  A message pops up saying that it could not be found when I just watched it last week.  This seems to be happening to a bunch of shows and movies that I am trying to watch through Xfinity.  Any assistance would be greatly appreciated.

 

Thank you

New Poster

SOA

Where did it go?

New Poster

Re: "Hmm we're having trouble finding that page" error message

Boardwalk Empire is also showing up with those results =(

Regular Visitor

crappy link

The link to watch Bones on FX is not working...

New Poster

dexter not working

dexter not working

New Poster

Rome

I was watching the series Rome on line and now cannot find it

New Poster

Elementary link not working

The show elementary still had like 17 days till it was done and i am able to watch the old ones but when i say more episdoes it tell me that the page isnt there...so what is going on

New Poster

Broken links for online television shows

None or the links to television programs online are working.

New Poster

Copper

What happened to the series Copper from BBC America? I was in the middle of the first season and now I cannot access the show. What is going on? Can someone explain and when will we have access again to the old shows.

New Poster

Re: "Hmm we're having trouble finding that page" error message

Sons of Anarchy and Suits lins also broken 

New Poster

Re: Dexter

yeah so is mine !! hope it gets fixed soon

New Poster

Dexter and other shows not working

Dexter has been down for at least 3 hours along with several other show links. When will this problem be resolved?

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