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"Available to watch in home only" error

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Frequent Visitor

"Available to watch in home only" error

I have been watching local tv channels on my computer and iphone for a while now. But today for some reason I get the message "Available to watch in home only." I am at home on my home network same as always. Are we no longer allowed to watch local channels when we are on our home network? I really liked that feature... kind of dissapointing to loose it.

Accepted Solution

Re: "Available to watch in home only" error


Twiho wrote:
I have the same issue in my iPad. Hope I don't have to call support. 

Sorry you're having trouble. We typically see this occur for one of the following reasons:

 

  • A mobile device drops off the home network (even briefly) onto cellular
  • Customers are connected to the public "XFINITY WIFI" network instead of their actual home network
  • The customer's modem has recently renewed its IP address and it hasn't yet propagated to all the required systems. Note that restarting the modem can actually exacerbate this issue if it gets a new IP address.
  • The modem's MAC Address (unique identifier) isn't registered with Comcast. This is more prevalent with customers who own their own modems. 

If the app consistently says you aren't on your home network, it is likely the MAC address issue which requires a phone call to resolve. You can also download the XFINITY My Account app to verify the equipment on your account. This app also allows you to schedule a phone call at your convenience so you won't have to wait on hold.

 

I hope this helps,

ComcastDan

View answer in context
Problem Solver

Re: "Available to watch in home only" error


Robrts wrote:

I have been watching local tv channels on my computer and iphone for a while now. But today for some reason I get the message "Available to watch in home only." I am at home on my home network same as always. Are we no longer allowed to watch local channels when we are on our home network? I really liked that feature... kind of dissapointing to loose it.


This may be your problem, from the statement in the first post of the announcement thread:

 


Why does the app say I need to be on my home network? I am on my home network!
Be sure you are connected to your residential in-home network and not the network called "XFINITY WiFi," which is a WiFi hotspot that guests who are XFINITY Internet customers can use, so you don't need to give out your password. If your modem is provided by XFINITY, the network name is usually on the side or bottom of the modem. If you're not sure, just give us a call at 1-800-XFINITY, and we can walk you through it.

Sure you're on the right network, but it still isn't working? Your experience may be caused by a number of potential factors that we are working to improve. There's also a chance that your mobile device dropped off WiFi and switched to a cellular connection, so you'll want to check that by force-quitting the app and re-launching it.

 

http://forums.xfinity.com/t5/Xfinity-TV-Website/Announcement-and-feedback-thread-TV-Go-is-now-part-o...

Problem Solver

Re: "Available to watch in home only" error

Feature is still there, since I just tried a local channel. Have you tried watching on ethernet, instead of wifi, in order to see that it at least still works?  If on wifi, are you 100% sure you are connected to your personal wifi network, and not an Xfinity Wifi hotspot? I know you think that could be a dumb question, but sometimes that happens, especially if you have used the wifi hotspot in the past.

 

Since you said it is happening on both the computer and phone, it could be some Comcast error that is causing this. Also, is it just the local channels, or everything. If just local, then it's definitely a Comcast error, but having them figure what the problem can be might prove tedious. Good luck.

 


Robrts wrote:

I have been watching local tv channels on my computer and iphone for a while now. But today for some reason I get the message "Available to watch in home only." I am at home on my home network same as always. Are we no longer allowed to watch local channels when we are on our home network? I really liked that feature... kind of dissapointing to loose it.


 

Frequent Visitor

Re: "Available to watch in home only" error

I am definitely on my home network and not XFINITY WIFI. In fact my computer is connected via ethernet and not on wifi at all.

Frequent Visitor

Re: "Available to watch in home only" error

My computer is connected via ethernet and it still won't get the local channels. Other channels seem to connect fine. It appears to be only local channels and a few others between 1-29. I guess it must be a Comcast error since it worked fine before today. Maybe I'll try re-starting my modem...

Frequent Visitor

Re: "Available to watch in home only" error

It's working today. Must have been a temporary problem at Comcast.

Frequent Visitor

Re: "Available to watch in home only" error

same issue here.  I'm in my home, on my home wifi network (which is not called home-xxxxx, instead has been renamed to PQS_Home) 

 

This sounds like a bug, not an enhancement. 

New Poster

Re: "Available to watch in home only" error

I've had the same issue for about a year or so.  The problem fixed itself after I called several times and spoke to 3 different technicians.  The app was working fine about a week or so ago and now it's back to the same error message.  It's definitely an issue on their side because it works one day and then it stops working the next.  Comcast needs to get this straighten out it's disappointing they provide a service that doesn't work.

Frequent Visitor

Re: "Available to watch in home only" error

 

 

Same problem here, it gives my this message...

 

Looks like you're not on your home WiFi

 

X1 box is out with no techs until Sunday, 

 

Now I can't watch at home on my laptop because of this error?

Service Expert
Moved:

Re: "Available to watch in home only" error

New Poster

Re: "Available to watch in home only" error

I have the same issue in my iPad. Hope I don't have to call support. 
Official Employee

Re: "Available to watch in home only" error


Twiho wrote:
I have the same issue in my iPad. Hope I don't have to call support. 

Sorry you're having trouble. We typically see this occur for one of the following reasons:

 

  • A mobile device drops off the home network (even briefly) onto cellular
  • Customers are connected to the public "XFINITY WIFI" network instead of their actual home network
  • The customer's modem has recently renewed its IP address and it hasn't yet propagated to all the required systems. Note that restarting the modem can actually exacerbate this issue if it gets a new IP address.
  • The modem's MAC Address (unique identifier) isn't registered with Comcast. This is more prevalent with customers who own their own modems. 

If the app consistently says you aren't on your home network, it is likely the MAC address issue which requires a phone call to resolve. You can also download the XFINITY My Account app to verify the equipment on your account. This app also allows you to schedule a phone call at your convenience so you won't have to wait on hold.

 

I hope this helps,

ComcastDan




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New Poster

Re: "Available to watch in home only" error

Registering the MAC address of your private modem with Comcast will allow you to play "available in home only" videos over wifi to you iPad or other devices.  This fix really WORKS.  I got on a chat with comcast, registered my modem and instantly videos that I couldn't play on my iPad started playing.

New Poster

Re: "Available to watch in home only" error

Same here.