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I am sorry for the delay. When you lost the video feed did you get an error message or did it just disappear? And were you able to get the video to play again once the update was done?
Sure sounds like you have a bad connection to the Comcast servers. I would call customer support and have them check your system. You may need a tech visit.
I apologize for the delayed response. When our X1 system updates it should reset the equipment causing the video and audio to go out at a certain time. If you are still receiving audio please try the trouble shooting steps below:
If you follow the above steps, your issue should be resolved. However, if they do not resolve it, we do apologize and please contact us for further troubleshooting and resolution.