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playback issue 8001

Posted by
Visitor
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Member Since: ‎02-10-2016
Posts: 1
Message 1 of 17 (8,147 Views)

playback issue 8001

Hello, im trying to watch my DVR from a ipad in a hotel room. It was working but all the sudden im getting a Playback:::8001 message. How do I fix this problem?

 

It can not access the video stream. I have internet, I went to youtube to test the connection.

 

thanks

 

Matt

16 REPLIES
Posted by
Frequent Visitor

Member Since: ‎10-15-2009
Posts: 9
Message 2 of 17 (8,075 Views)

Re: playback issue 8001

Glad to finally see a post about this error. Unfortunately, I've experienced so many issues with my services, it's ridiculous. I have also frequently experienced Ipad "Playback Issue:: 8001" ("We're sorry, but we are not able to access this video stream. Please try another channel or program"). I have the X1 Platform service (Technically, the X2 Platform as DVR recordings are also saved on the Cloud in my market) -- In my case, this 8001 error mostly occurs with recordings which are saved on the cloud but no longer exist on my actual DVR (I've had countless receiver/equipment replacements) - While most of these errors are occurring for programs not currently on my DVR; I've also noticed on occasion that there have been 8001 Playback Errors with programs that do exist concurrently on my current DVR.

 

The error appears to be directly related to Apple/IPad devices, however, upon trying to access those same 8001 Error recordings on Android devices resulted in an error of it's own as follows: "Unhandled error:: 106000 Something has gone wrong". 

 

I'd like to think the Comcast®/Xfinity™ Web/Mobile/Application Team will investigate and correct the issue, but my previous experiences keep me from being hopeful....

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Member Since: ‎02-17-2016
Posts: 1
Message 3 of 17 (8,066 Views)

Re: playback issue 8001

I'm continually having this problem, and all sorts of other playback errors.

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Member Since: ‎02-18-2016
Posts: 1
Message 4 of 17 (8,022 Views)

Re: playback issue 8001

Has anyone else noticed that this might be happening only on certain channels or programs?  I wanted to watch a recorded soccer game on my ipad while I worked out and it wouldn't work... got the playback error 8001 message, but then it would let me watch all the other shows on my DVR.  I wonder if it's on purpose, blocking certain programs... or channels.

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Member Since: ‎03-09-2014
Posts: 4
Message 5 of 17 (7,693 Views)

Re: playback issue 8001

Got same issue but other soccer game on same channel plays fine on ipad

want to see if will play on cable box when i get home

Posted by
Official Employee Digital Care

Member Since: ‎08-24-2015
Posts: 1,239
Message 6 of 17 (7,651 Views)

Re: playback issue 8001

Hello Loizosko,

I will need to send some signals to troubleshoot your equipment that may interrupt services. What would be a good time of day to do this?

 




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Posted by
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Member Since: ‎05-19-2016
Posts: 1
Message 7 of 17 (7,498 Views)

Re: playback issue 8001

I've got an android and I'm getting the same error. I'm also getting an error saying that I have to watch it on a mobile device. I've uninstall/reinstalled and I'm still getting errors. I'm so sick of Comcast.
Posted by
Problem Solver

Member Since: ‎08-24-2015
Posts: 2,097
Message 8 of 17 (7,478 Views)

Re: playback issue 8001

Hello Katie2772,

 

I apologize for any inconvenience this issue may have caused you. We will look into this matter for you and reach back out to you as soon as possible.




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Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,228
Message 9 of 17 (7,431 Views)

Re: playback issue 8001

Katie2772 -- When are you seeing this error? Is this happening during Live content, On Demand content, or recorded shows?  




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Posted by
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Member Since: ‎08-04-2016
Posts: 2
Message 10 of 17 (6,521 Views)

Re: playback issue 8001

Up to date app. Reset app Uninstaller reinstalled. This is when watching a recorded show. I have a galaxy s7 edge. I was watching my dvr show America's got Talent I went to put my son to bed and then when I opened it again to continue the show I am now getting this error for all dvr shows. Live TV is working I am at home and on my home WiFi.
Screenshot_20160804-225522.png
Screenshot_20160804-225522.png
Posted by
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Member Since: ‎12-04-2016
Posts: 1
Message 11 of 17 (5,245 Views)

Re: playback issue 8001

I have the same error myself, but then I turned on background data refresh in the app settings, and that seemed to fix it. This was on iOS, not sure how that would apply to Android.
Posted by
Visitor
Member Since: ‎02-16-2017
Posts: 1
Message 12 of 17 (3,987 Views)

Re: playback issue 8001

Go to settings on the app and choose "use your cellular data "
Posted by
Visitor
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Member Since: ‎08-24-2016
Posts: 2
Message 13 of 17 (2,772 Views)

Re: playback issue 8001

I have this issue on a variety of channels that I previously had accessed just a week ago, now I get the error on all my recordings.

Posted by
Contributor

Member Since: ‎12-11-2011
Posts: 57
Message 14 of 17 (2,576 Views)

Re: playback issue 8001

I am getting this error on a ton of my cloud recordings. Only since the Stream upgrade.
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IMG_4121.PNG
Posted by
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Member Since: ‎03-02-2017
Posts: 1
Message 15 of 17 (2,412 Views)

Re: playback issue 8001

I'm having this same issue with my Ipad and desktop trying to watch my recorded DVR Shows....this is getting very frustrating and has been happening now for a few weeks. I've even had to go to the actually website like cbs, abc to watch the shows even Hulu sometimes. Why have this service if it doesn't work!!!!! Smiley Sad

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Member Since: ‎03-02-2017
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Message 16 of 17 (2,387 Views)

Re: playback issue 8001

I am having the same issue. I get the 8001 error on many shows and also encounter a lot of time missing off the shows that are working.

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Member Since: ‎03-07-2017
Posts: 2
Message 17 of 17 (480 Views)

Re: playback issue 8001

Well I received a call from a Tier 3 rep and basically I have lost all my recordings prior to late Feb.  They are on my DVR and show up on my IOS but will not play. (Dreaded 8001 error)  There is no way to recover.