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If you are receiving the parental control password screen, then you would have to go into the menu, and then into parental controls and change the settings.
If you do not know the PIN number that is entered on your box, then you would have to call customer service and have them clear the PIN on the box for you.
When you go into the parental controls, can you change the restriction on the ratings lock?
You could also go into the Master Locks option, and clear all locks that you have enabled too.
I am getting this now to. The parental controls are all off. They have never been on. I was watching on this xbox recently without issue?
The Xfinity TV App on the Xbox uses the Xboxs' parental controls and not Xfinity's.
Are you having this issue watching videos from your PC or Mac on Xfinitytv.com or on your Xbox?