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parental control lockout

New Poster

parental control lockout

How do I unlock parental control,I cant even watch good fallas

 

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Official Employee

Re: parental control lockout

If you are receiving the parental control password screen, then you would have to go into the menu, and then into parental controls and change the settings.

If you do not know the PIN number that is entered on your box, then you would have to call customer service and have them clear the PIN on the box for you.

Comcast Nick
Supervisor
Executive Customer Relations




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New Poster

Re: parental control lockout

I've tried the parental control,but I still get a protected R black screen.

Official Employee

Re: parental control lockout

When you go into the parental controls, can you change the restriction on the ratings lock?

You could also go into the Master Locks option, and clear all locks that you have enabled too.

Comcast Nick
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Executive Customer Relations




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Regular Visitor

Re: parental control lockout

I am getting this now to. The parental controls are all off. They have never been on. I was watching on this xbox recently without issue?
Official Employee

Re: parental control lockout


themiddles wrote:
I am getting this now to. The parental controls are all off. They have never been on. I was watching on this xbox recently without issue?

The Xfinity TV App on the Xbox uses the Xboxs' parental controls and not Xfinity's.

 

Are you having this issue watching videos from your PC or Mac on Xfinitytv.com or on your Xbox?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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