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pac 12 network washington not working

New Poster

pac 12 network washington not working

the pac 12 streaming of washington is not working!!!!

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Official Employee

Re: pac 12 network washington not working


bobcrosetto wrote:

the pac 12 streaming of washington is not working!!!!


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Also, what error message are you getting when you are trying to watch the video?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: pac 12 network washington not working

Not able to access Pac 12 network or CNN network on my laptop.  Error 634 (Silverlight installation).

Have repeatedly uninstalled and reinstalled Silverlight with Chrome, Firefox, and IE browsers; nothing works.

 

My Device Information My Zip Code: Unknown My Cable Provider: Unknown Use Dac: True My Conroller ID: 189 My Map ID: 58 My Persona ID: 9974 My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Watchlist setup: False Facebook Watchlist Syncing: False Facebook Connect: False My public IP address: 71.226.126.45 My operating system: Windows - Undefined My web browser: Chrome 30 - Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/30.0.1599.101 Safari/537.36 My system type: Desktop Computer Or Other Device My Silverlight version: 5.1.20913.0 My Flash version: 11.9.900 Javascript: Enabled Cookies: Enabled (1145 Bytes). Time Information My Clock Time: Tue Oct 22 2013 21:33:05 GMT-0700 (US Mountain Standard Time) Server Clock Time: Tue Oct 22 2013 21:32:39 GMT-0700 (US Mountain Standard Time)

My Account Information In Home Authenticated: True Primary Account: True Provider Codes: S, Gt, Du, Cy, Fk, Ep, Eq, Hc, Dm, Cq, Hb, Eu, Ey, Ee, Fm, U, Gz, Fc, Eh, Bt, Gi, Ja, Bw, Gf, Bu, By, Em, Ax, Bs, At, Bl, Ix, Gd, Fo, Bp, Gw, Gr, Iy, K, Dg, Dt, Bn, Ha, Bi, Bj, Ce, It, Ez, Dx, Gk, Fh, Fd, Do, Fy, Is, Au, Ew, Ed, B, Dj, De, H, Fa, Ci, A, Fx, Gq, Cp, Cw, Ge, Ea, Cb, Eb, Bz, Co, Gh, Ir, Jc, Dp, Gg, Gl, Dh, F, M, En, Gp, Fi, Cd, Cf, Fb, Ar, Cg, Df, Cu, Cz, Ia, C, Br, Fe, Ex, Ga, Fw, Fz, Bx, Dw, Fn, Ff, Dv, Fs, Ct, Cs, Et, Cv, Gv, Fr, Db, Dr, Bm, Jb, Gm, Er, Fv, Dy, Bo, Dn, Ft, Bq, Aw, Dc, Da, Im, Fq, Fl, Bv, El, Di, Fu, Cx, Dq, Fg, Cm, Fp, Ds, Eo, Gx, Y, Es, Gj, Ev, Ht, Gc, Fj, Cn, Ch, Gb, Eg, Cc Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
New Poster

Re: pac 12 network washington not working

BTW, my home desktop plays Pac 12 network just fine.  The laptop Device Information is identical to what is given below for my laptop.  

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