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orange keys keep appearing on networks i subscribe to

Frequent Visitor

orange keys keep appearing on networks i subscribe to

i love hbo and showtime but it seems to be hit and miss with watching them online i use chrome but i also always try internet explorer a few days ago i was watching shameless and went to watch the next episode and was told to subscribe i tried a few times but then gave up i feel that i shouldn't have to have this conversation every few weeks i read some forums that said to clear authorized pc devices but could not find the link please advise

My Zip Code:84401My Cable Provider:Comcast Salt Lake City DigitalMy myDVR Manager Status:My Set Top Box Names:My Queue setup:TrueFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:24.10.205.183My operating system:Windows - UndefinedMy web browser:Chrome 17 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, Like Gecko) Chrome/17.0.963.26 Safari/535.11My system typeesktop Computer Or Other DeviceMy Move player version:071706000001My Silverlight version:5.0.61118.0My flash version:11.1 R102Javascript:EnabledCookies:Enabled 

 

that this continues to happen with premium content that i pay extra for is very annoying

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Frequent Visitor

Re: orange keys keep appearing on networks i subscribe to

try to figure this out went to 

xfinity tv online help faq

 

 

When trying to watch videos online, an orange key appears and says a subscription is required but I am a subscriber to this network


Make sure that you are signed in with your Comcast.net e-mail address or Comcast ID.

 

If you are not signed in or are signed in with a non-Comcast account, our site will not be able to verify your subscriptions.

 

If you are signed in with your Comcast.net e-mail address or Comcast ID and are still having issues, please go here and see if the network you are trying to watch is listed under "Premium Networks you can access online" near the top of the page.

 

clicked on the showtime and lost my orange keys weird but i'm watching shameless

Regular Visitor

Re: orange keys keep appearing on networks i subscribe to

Experiencing the same issue, and cannot access any premium content that I subscribe to. Clicking on orange key doesn't allow access at all.

Official Employee

Re: orange keys keep appearing on networks i subscribe to


sleibovi wrote:

Experiencing the same issue, and cannot access any premium content that I subscribe to. Clicking on orange key doesn't allow access at all.


Try deleting your cookies and cache and then try again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: orange keys keep appearing on networks i subscribe to

This problem seems to occur almost every time I log in, but it's hit or miss.  I deleted all comcast and xfinity cookies today and now it seems to be ok.  Thanks.

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