Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,697

members

45

online now

1,955,037

discussions

Top

online videos load and play black screen

New Poster

online videos load and play black screen

all day yesterday and now today whenever i go to watch a movie or tv show online the site loads but the screen plays all black.  i updated flash and even did a clean sweep of my laptop in case anything was out of date and still it plays all black.  i'm using google chrome when i watch.  

Regular Contributor

Re: online videos load and play black screen

I could point you to any one of three threads where people are complaining about this problem as well as a few others. To date I think the only solution is for people (where possible) to go to the networks own web site and watch from there. This has worked for many of the people that have been having anyone of a dozen problems that's been making the Xfinity streaming service very difficult to use.

 

- Norm

Discussion stats
  • 1 reply
  • 1528 views
  • 0 kudos
  • 2 in conversation