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no picture only sound while streaming show on website

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no picture only sound while streaming show on website

i use my Microsoft Surface 2 to watch tv show a d i usually watch about 1-2hr a day. recently for about a month once the first set of commercials are done airing the show will return with no picture only audio. so i assume its not a burrfer problem since the sound is T the correct place in the show. i have tried many different tricks to correct the problem and none worked. i would refresh the window session  to see if that would help, i would jump rewind back to a previous part of the show that i knew show a full picture and the jump FF to the spot i left off on, i would also close down the entire window session and restart with a fresh window to see ifthat would help. Please help me i am at my wits end with dealing with this issue and would like to be able to watch a show from start to finish with no issues. I also recently download the xfinity go web app to see if it would work better NOPE screen still goes black after 1st commercial. also i see you have an xfinity app for android and apple(i have it on my iphone 6 plus and its a great app) when will you be releasing an app for Microsoft products such as my Surface 2 tablet or HTC windows 8 phones. surfaces are amazing tablets the blow ipads away they are just lackinge apps please.

Admin1

Re: no picture only sound while streaming show on website

Hi pgriff42,

 

Did you ever get this issue resolved?




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