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no eligible tv

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no eligible tv

Hi everyone !!

My ipad cannot find the tv. it says that no eligible tv !

 any idea? 

Thanks in advance

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Official Employee

Re: no eligible tv


Mns220 wrote:

Hi everyone !!

My ipad cannot find the tv. it says that no eligible tv !

 any idea? 

Thanks in advance


I am sorry but your boxes are not compatible but you are is an eligible market.

 

Contact your local Comcast Service Center and see if you are able to swap them out with a compatible box.

 

Compatible boxes are:

 

DCH 3416; DCH 3416R

DCH 6416 

DCT 3412; DCT 3412R

DCT 3416

DCT 6208; DCT 6208R

DCT 6412; DCT 6412R

DCT 6416

DCX3400 / 3400M

DCT RNG200N

 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: no eligible tv

I'm in 19901. I have a SA 8300HD BOX. SAYS NO ELIGIBLE TV.

Official Employee

Re: no eligible tv


JE734 wrote:

I'm in 19901. I have a SA 8300HD BOX. SAYS NO ELIGIBLE TV.


DVR Manager is expected to be available to all of our Scientific-Atlanta and Cisco branded DVRs by the end of the year.

 

We have already started the site by site activation (DVR Manager requires some additional new guide software and some infrastructure to be activated).

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: no eligible tv

I have the DCT3416 I  can i control this box with my iphone?

Official Employee

Re: no eligible tv


tamaradelaper46 wrote:

I have the DCT3416 I  can i control this box with my iphone?


Does the app show that you have a DCT3416 box?

 

What can you not control from your phone? The DVR Manager, changing channels, or both?

 

Is this same issue happening on your PC or Mac?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: no eligible tv

its saying that there is no boxes found.

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