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need additional services

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need additional services

I am tired of not being able to even get help through tech support.   I just need to speak to a person - or text one.

 

 

 

Service Expert

Re: need additional services


lfharper1 wrote:

I am tired of not being able to even get help through tech support.   I just need to speak to a person - or text one.


 

 

You can contact Comcast via the following instructions:

 

We have a number of ways for you to receive help and get answers to your questions, including:   

  • ​Post a question in the Billing or Customer Service sections within these Help & Support Forums where our Digital Care team is actively engaged
  • Tweet ComcastCares or send us a message on Facebook
  • Contact us through our Live Chat
  • Download the My Account App today for access to troubleshooting, payments and more. Use the My Account app to schedule a time for us to call you about any TV or Internet issues you are having by tapping on the settings icon (top left corner), then "Contact Us," then "Talk to an agent." You can choose from a number of available 15-minute time slots to get a call back from one our agents
  • C​all us at 1-800-XFINITY



    The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.

 

 




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Official Employee

Re: need additional services

Hi Ifharper1, if you are still needing help please respond to my private message.

 

Thank you




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon
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