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movie Courageous keeps switching to small screen

Contributor

movie Courageous keeps switching to small screen

I watched a streaming movie called Courageous, and every couple of minutes it would switch back to small screen mode.  I think I enlarged it close to 100 times.  I never ever had this kind of problem with any other streamed show from any source.  This  time it was  Xfinity TV web site. 

 

I think there is something wrong with the movie the way it is presently set up for streaming.

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Official Employee

Re: movie Courageous keeps switching to small screen


davyboy wrote:

I watched a streaming movie called Courageous, and every couple of minutes it would switch back to small screen mode.  I think I enlarged it close to 100 times.  I never ever had this kind of problem with any other streamed show from any source.  This  time it was  Xfinity TV web site. 

 

I think there is something wrong with the movie the way it is presently set up for streaming.


I tested this and could not duplicate the issue.

 

What web browser and operating system are you using?

 

Are you having this issue with any other videos?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Contributor

Re: movie Courageous keeps switching to small screen

I have been using IE9 for a year now.  I have NOT ever had this problem with another downstream show on yours or any other website.

Official Employee

Re: movie Courageous keeps switching to small screen


davyboy wrote:

I have been using IE9 for a year now.  I have NOT ever had this problem with another downstream show on yours or any other website.


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Contributor

Re: movie Courageous keeps switching to small screen

hey, I already saw the movie, I am not going to fix your problem.  It is not my problem. Stop  dumping your problems on the back of your customers.

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