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media player in xfinity on-demand purchases app

Regular Visitor

media player in xfinity on-demand purchases app

For some reason as of 2 days ago I'm unable to play my purchases in HD anymore
(android phone, tablet and pc). it just reverts to SD version. Also, the preview option gives an error that says
"unexpected error...media player failed to initialize". clearing cache and uninstalling aren't fixing the issue. anyone getting this too?
Official Employee

Re: media player in xfinity on-demand purchases app


demus wrote:
For some reason as of 2 days ago I'm unable to play my purchases in HD anymore
(android phone, tablet and pc). it just reverts to SD version. Also, the preview option gives an error that says
"unexpected error...media player failed to initialize". clearing cache and uninstalling aren't fixing the issue. anyone getting this too?

 

  Are you getting an error message when you try and play the HD version or you dont get HD quality?

 

  For the preview issue, which ones are not working?

 

 





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Regular Visitor

Re: media player in xfinity on-demand purchases app

I have 3 purchases all hd versions and none of them will play on any device. I purchased these movies a few weeks back and the hd version would play automatically. Now all I get is a message that says my media player does not support hd and do I want to play the sd version. this message comes up on every purchase. also, the preview option isn't working. I tried shutting off my WiFi and using data and the same errors appear. and as I said it's happening in multiple platforms. is there somewhere to post screenshots?
Regular Visitor

Re: media player in xfinity on-demand purchases app

so no resolution to this issue then? what's going on? is anyone seeing this but me?
Official Employee

Re: media player in xfinity on-demand purchases app


demus wrote:
so no resolution to this issue then? what's going on? is anyone seeing this but me?

  

   I have been told by our developers that  this is expected messaging as the devices do not support HD playback via the HD output protection we have.  





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Regular Visitor

Re: media player in xfinity on-demand purchases app

Thanks for getting back with me.. would that also explain why the preview feature errors out as well?

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