Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,842,428

members

601

online

36,213

topics

Top

loss of hearing

New Poster

loss of hearing

I'm using headphones to listen to movies and streaming program's but for some reason when I connect to xfinity and watch their programs I can hear the advertisements just fine but as soon as the video starts to play I no longer can hear it.  Anybody got any idea's?

Bronze Problem Solver

Re: loss of hearing


Retired071 wrote:

I'm using headphones to listen to movies and streaming program's but for some reason when I connect to xfinity and watch their programs I can hear the advertisements just fine but as soon as the video starts to play I no longer can hear it.  Anybody got any idea's?


Are they bluetooth? Does the problem happen without the headphones?

New Poster

Re: loss of hearing

I don't have speaker's to test out with.  And my headphones are direct connect (via sound boards jacks).  Just seems odd that they work perfect except on xfinity video's.  Even the advertisements before the video comes on sound just fine.

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 2 replies
  • 191 views
  • 0 kudos
  • 2 in conversation