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live tv on my ipad

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Message 1 of 10
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I can watch tv on my iphone but not on my ipad, although I have been up until today!

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Message 2 of 10
1,114 Views
Solution

Are you getting any kind of error?  Is your iPad wifi setting correct?




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Posted by
Service Expert

Message 2 of 10
1,115 Views
Solution

Are you getting any kind of error?  Is your iPad wifi setting correct?




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Message 3 of 10
700 Views

The error is 403 and Wifi is turned on; settings all look the same as on my iphone.

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Message 4 of 10
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The error is 403. Wifi is turned on the correct password; all settings are the same as on my iphone.

Posted by
Service Expert

Message 5 of 10
640 Views

Did you google error 403?




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Message 6 of 10
633 Views

I think I found the problem myself. I had scrolled into the TV to Go area, and when I moved back to the regular transponder area, the guide came back.

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Message 7 of 10
383 Views

I'm having this same issue. I can watch Live TV for all channels on my home network using multiple iPhones and my laptop. But my iPad will not allow me to watch some channels as it says I'm not in my Home Network. I have verified the WiFi and it is connected to my home network and the same network as the other devices in my home. I've chatted with Tech Support and no fix. I was told 2 days ago my Home Network would be reset and I would be called to confirm the issue has been resolved, but nothing has changed. Any advice?

Posted by
Official Employee

Message 8 of 10
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Hi Jason_Boye, I can assist you with getting this error cleared up. There are times when your phone or tablet will connect to the public hot spot (xfinity wi-fi) please make sure you're connected to your home Wi-Fi source. If you have already checked the connection please reboot your modem by unplugging it for 30 seconds and then reconnect it. Also sign out from the app and then sign back on once the modem has rebooted. This will allow your app to talk to the modem and should fix your issue. If you require further assistance please reach back out to me here.




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Message 9 of 10
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I am having an issue getting live stream to work. Comcast went off yesterday and restarted. I have tried turning the modem off and back on, tried deleting and reinstalling app on my iPad. Will only show the tv go channels and will only show about 20 channels

Posted by
Official Employee

Message 10 of 10
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Susannagrant, have you tried using the app on a different device? Have you tried going online to or website to see if you get the same results? If not please do so now and share your results. 




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