Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,024

members

81

online now

1,953,930

discussions

Top

laggy movies

Regular Contributor

laggy movies

why are the movies so laggy on the xfinity website   i dont have this problem on netflix

Tags (1)
Official Employee

Re: laggy movies


randallrivy11x wrote:

why are the movies so laggy on the xfinity website   i dont have this problem on netflix


What specifc movie(s) are you watching? I would like to further investigate this issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Contributor

Re: laggy movies

blank check is one of them i havent checked others but i will

Official Employee

Re: laggy movies


randallrivy11x wrote:

blank check is one of them i havent checked others but i will


I am not seeing any video playback issues with Blank Check.

 

Make sure that you have no other programs running in the background. Also, if you are on a wireless connection, try using a wired one and connect your computer directly to your modem.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Contributor

Re: laggy movies

same programs running now  tha ti also have  running with netflix

Discussion stats
  • 4 replies
  • 685 views
  • 0 kudos
  • 2 in conversation