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I've been receiving the same message since 5am MST. Refreshing doesn't always work for that additional 5 minutes of viewing time - it takes longer to refresh than time watched. After repeat refresing, the episode starts at the beginning or becomes unable to play at all.
I tried restarting browser, refreshing (worked a few times, but now nothing.), and cannot get anything to play - not shows, not movies. COMCAST, are you fixing this? Paying customers expect services that you are supposed to be providing! Will be get some kind of refund for this breach of contract?
I keep getting the "8007" error as well! It is pretty common for it to appear on certain episodes of a series (which I always assumed was a network glitch), but now it is occurring in 100% of the content I am trying to access. It has to be on their end, because this issue seemed to flair up today in particular.
Hello all...I too am getting the same error message for about a day and half. I really depend on this service, spend a ton of monry for it and it doesn't work. I'm glad its not an opporators error and an issue with comcast but I'd like there to be no errors at all. Please fix this comcast.
I got the 8007 last night a few times, but now that I am trying to catch up on shows...
it seems to be happening right before every "commercial"
Ticking me off.. I have never had any real issues with Comcast.. lets not start now!!!
Comcast, get it together! I'm getting the 8007 error constantly also. It's driving me mad. Just wanted to relax in front of an episode, but the constant interruptions ruin the vibe of the show. It's not enjoyable now. We do not pay for your company to inflict frustration on us! I don't expect to have any luck with technical support either, based on past experience. It's just time wasted and likely erroneous charges tacked onto the bill that have to rectified later (more time wasted, more frustration).
Get something right, guys! Jeez!
Please see my update in thread
Essentially we all need to be calling in to customer service, or they won't address this problem (The CSR I spoke with indicated she hadn't seen anything in the forums or in their documentation on this, but as demostrated here, she was wrong).
While I had the CSR on the phone, she was running video & ran into the 8007 error. Please review my comments on this problem in the thread above & call into support to ensure they are paying attention to this problem.
I have contacted support, please see the comments I captured about the call in this other thread