Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,756

members

87

online now

1,953,661

discussions

Top

just moved. seeing old equipment on mydvr site

Regular Visitor

just moved. seeing old equipment on mydvr site

I just moved and the tech came out today to set up my new X1 platform, going from the previous generation DVRs.

 

I added my new account number to my comcast.com "my account" section, so the old address and new address show up now.  But the old address still shows as primary.

 

Here, https://customer.comcast.com/MyServices/Video , I see all the new X1 hardware.

 

But here, http://xfinitytv.comcast.net/mytv/dvr , and on the Android app, I just see my two old DVRs from the old address.  And it shows me the channel listings from the old address (I'm in a different city and some of the networks have different channel numbers).

 

How do I fix this?

Discussion stats
  • 0 replies
  • 294 views
  • 0 kudos
  • 1 in conversation