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ipad app not recognize dr box

New Poster

ipad app not recognize dr box

comcast came and istalled a DVR box that the xfinity app does not recognize.. what's up with that. what to do

New Poster

Re: Xfinity ap stopped working with new whole house DVD

This all sounds like what i experienced.. an new anyroom dVR was installed and cannot connect.. app doesnt recognize the dvr.. sound like this is a bigger problem

 

i hopw xfinity team is on this.

Official Employee

Re: Xfinity ap stopped working with new whole house DVD


George21WO wrote:

This all sounds like what i experienced.. an new anyroom dVR was installed and cannot connect.. app doesnt recognize the dvr.. sound like this is a bigger problem

 

i hopw xfinity team is on this.


It may take a few hours to completely sync. I will follow up with your issue shortly.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Xfinity ap stopped working with new whole house DVD

The box was installed on Saturday morning...its not monday night... sync is not going to do it.

Official Employee

Re: Xfinity ap stopped working with new whole house DVD


George21WO wrote:

The box was installed on Saturday morning...its not monday night... sync is not going to do it.


I am sorry, I misread your post. I was under the impression they installed it today.

 

I looked into your account and I am sorry but you do not have any compatible boxes.

 

Here is a list of compatible boxes:

 

http://customer.comcast.com/help-and-support/cable-tv/requirements-for-dvr-manager/

 

Sorry,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Xfinity ap stopped working with new whole house DVD

Ok so why did Comcast install a box that is not compatiblw with the servicde offering thye advertise???

New Poster

Re: Xfinity ap stopped working with new whole house DVD

Last night a Comcast internet person updated the data base to allow for my dvtr unit and now it works.

Silver Problem Solver

Re: Xfinity ap stopped working with new whole house DVD

What box do you have??

New Poster

Re: Xfinity ap stopped working with new whole house DVD

I think its a RNG 600 -- motorola

Silver Problem Solver

Re: Xfinity ap stopped working with new whole house DVD

I see the confusion.  Motorola for some reason is now branding boxes with an RNG prefix, normally that Prefix use to only be seen on cisco boxes which are not compatible with the app.

 

Glad it now works for you.

New Poster

Re: Xfinity ap stopped working with new whole house DVD

interesting confusion..

 

in any cae they seem to haev updated the systems to now recognize that box and it worsk

 

Thansk

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