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incorrect service area

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incorrect service area

I live in area code 33321 (Pompano Beach Sunrise Digital), which is not Philadelphia. I keep getting TV schedules for Philadelphia. I try to enter the correct zip code and sevice area, but nothing happens. I suspect there is a button that is not showing on the screen, but have been unable to find anything to click on after making the correct changes. Sometimes the problem fixes itself, so this may be a difficulty at Comcast and not on my computer. Advice would be appreciated. I don't want to move to Philadelphia. Thank you.

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Official Employee

Re: incorrect service area


Delphis wrote:

I live in area code 33321 (Pompano Beach Sunrise Digital), which is not Philadelphia. I keep getting TV schedules for Philadelphia. I try to enter the correct zip code and sevice area, but nothing happens. I suspect there is a button that is not showing on the screen, but have been unable to find anything to click on after making the correct changes. Sometimes the problem fixes itself, so this may be a difficulty at Comcast and not on my computer. Advice would be appreciated. I don't want to move to Philadelphia. Thank you.


Make sure that you are signed in first and then change your zip code. Also, make sure that you are not deleting cookies upon exiting your browser.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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