Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,174

members

97

online now

1,953,075

discussions

Top

iPod Touch 3rd Gen when playing a selected movie/tv show - SOUND no Video

New Poster

iPod Touch 3rd Gen when playing a selected movie/tv show - SOUND no Video

No video only sound on iPod Touch 3rd Gen with iOS 5. Seems this question has just started to be discussed. A post gave an 800# supposedly exclusive to Mobile Apps, but that was a non-working number. 

 

I have HBO and can see any show on my PC at work or at home over wifi. On my iPod Touch. I can select American Pickers, Family Guy and American Reunion - all with the same result (the HBO splash screen pop up on movies with sound AND video) but when the main program starts...Only Sound.

 

Help.

Official Employee

Re: iPod Touch 3rd Gen when playing a selected movie/tv show - SOUND no Video


GobytheDog wrote:

No video only sound on iPod Touch 3rd Gen with iOS 5. Seems this question has just started to be discussed. A post gave an 800# supposedly exclusive to Mobile Apps, but that was a non-working number. 

 

I have HBO and can see any show on my PC at work or at home over wifi. On my iPod Touch. I can select American Pickers, Family Guy and American Reunion - all with the same result (the HBO splash screen pop up on movies with sound AND video) but when the main program starts...Only Sound.

 

Help.


Are you using the Xfinity TV App or the Xfinity TV Player App?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: iPod Touch 3rd Gen when playing a selected movie/tv show - SOUND no Video

I am having the same problem.

I pick any show (Pawn Stars, Walking dead) and I get the loading screen with spinning circle then I can hear the sound but no video. It does show the PG13 and on some show will show the HBO splash screen. The screen will even dark out like it is going to screen saver mode until I tap it.

 

I am using the xfinity player version 1.2.1.151

Discussion stats
  • 2 replies
  • 1187 views
  • 0 kudos
  • 3 in conversation