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iPhone Xfinity tv app

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iPhone Xfinity tv app

I have two eligible boxes for use with the iPhone app. the other day, all of a sudden one of them stopped being recognized as eligible for use with the app (even though it is actually the newer of the two boxes).

any ideas??

thanks!
Official Employee

Re: iPhone Xfinity tv app

littletonpat,

 

I am sorry to hear about your issues.

 

Please send the following information in a private message so we can further assist you.

 

We ask you to PM us because we don't want you to release your private information in a public forum.

 

Your comcast.net e-mail address or Comcast ID user name:

Account Number:

Zip code:

Make, model, and names* of your set-top boxes (please tell us the name of the one that is not working):

 

*can find the names of the boxes here.

 

Please also include a link to this post so we can accurately track your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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