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iPhone App and DVR Manager

Frequent Visitor

iPhone App and DVR Manager

For about a week now, when I click on Manage my DVR in the app (for iphone), it brings me to a page that says to download the App.  I already have the App.  I did re-download it but still get the same message.  Please advise.

 

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Official Employee

Re: iPhone App and DVR Manager


vlis wrote:
For about a week now, when I click on Manage my DVR in the app (for iphone), it brings me to a page that says to download the App.  I already have the App.  I did re-download it but still get the same message.  Please advise.

 


Click the "No thanks, continue to http://xfinitytv.com" link on that page to get to your DVR Manager.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: iPhone App and DVR Manager

I did that but the same screen keeps coming back...please advise

Official Employee

Re: iPhone App and DVR Manager


vlis wrote:

I did that but the same screen keeps coming back...please advise


So you are clicking the link and the page is just sitting there or is it taking you to another webpage?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: iPhone App and DVR Manager

it just keeps bringing up the same page over and over...

Official Employee

Re: iPhone App and DVR Manager


vlis wrote:

it just keeps bringing up the same page over and over...


Try going directly to the site through your iPhone's Safari browser by typing in this address:

 

http://xfinitytv.comcast.net/mytv/dvr

 

We are working on an update that will let you manage your DVR within the app. I will update this message board when I know more.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: iPhone App and DVR Manager

still does not work

 still does not work

Official Employee

Re: iPhone App and DVR Manager


vlis wrote:
still does not work

 still does not work


When you open the Safari app and then try going directly to the link, what page appears? A blank page, a xfinitytv.com page, or a completely different page?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: iPhone App and DVR Manager

the same page...saying to download the App

Official Employee

Re: iPhone App and DVR Manager


vlis wrote:

the same page...saying to download the App


On your iPhone and go to Settings > Safari and set it to these settings:

 

Open Links: In New Page

Private Browsing: Off

Accept Cookies: From Visited or Always

 

Clear your History

Clear your Cookies and Data

 

JavaScript: On

 

After I set up these options on my iPhone, I was given the same screen and had no issues getting past it.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: iPhone App and DVR Manager

Just did it and still does not work.  Keep in mind, it worked a few days ago.  Are you sure its not an issue on the comcast side?

Official Employee

Re: iPhone App and DVR Manager


vlis wrote:

Just did it and still does not work.  Keep in mind, it worked a few days ago.  Are you sure its not an issue on the comcast side?


No other users have reported this issue and I cannot duplicate it myself.

 

Try downloading the Opera Mini Web Browser App and try accessing www.xfinitytv.com/mytv/dvr from there.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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