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do you have motorola boxes? The xfinity tv app only works in a motorola/pace region. it does not work with cisco or SA boxes. If you do have a moto box make sure you can get xfinity tv working online first. There you will see your profile info click there to complete your profile and one of the things to do is my dvr manager click through that to active. if you don't have the moto box then it does not work for you
Have contacted Comcast 3 times in the last week and the app still will not see my 3 boxes? Any thoughts
Go here and make sure that you are using a compatible DVR.
If you are using a compatible box and are still having issues, please send the following information to firstname.lastname@example.org so we can further assist you. We ask you to e-mail us because we don't want you to release your personal information in a public forum
Your comcast.net e-mail address or Comcast ID user name:
The name(s) of your set-top box that is giving you issues:
Please also include a link to your post so we can accurately track your issue. For more DVR Manager information and questions, please go here.