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iPad app keeps crashing

New Poster

iPad app keeps crashing

Ok so  i. Installed the app, It crashewatching bbc America twenty twelve

Went onto comcast chats for help

They had me delete and reinstall three times, they refreshed my account on their end, escalated me to their tech support.

 

StI'll crashing and no response 

Afrom techsupport level 2

 

 Rad the forums, deleted the bplay history under the gear sign, removed the device

 

Still won't run.

 

It startsbows how, goes to commercials, goes back to the show, freezes, and then goes back to commerCial.

 

Watched premiere of Go On with very little truble

 

Went. Back to twenty twelve and it kept crashing...help

 

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Official Employee

Re: iPad app keeps crashing


Equigley wrote:

Ok so  i. Installed the app, It crashewatching bbc America twenty twelve

Went onto comcast chats for help

They had me delete and reinstall three times, they refreshed my account on their end, escalated me to their tech support.

 

StI'll crashing and no response 

Afrom techsupport level 2

 

 Rad the forums, deleted the bplay history under the gear sign, removed the device

 

Still won't run.

 

It startsbows how, goes to commercials, goes back to the show, freezes, and then goes back to commerCial.

 

Watched premiere of Go On with very little truble

 

Went. Back to twenty twelve and it kept crashing...help

 


Is this happening to all Twenty Twelve episodes or just specific ones? If specific ones, what episodes are you referring to?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: iPad app keeps crashing

The premiere episode and season 1 E5. The others crash but restart....still no call back from a level 2. Really frustrated!

 

Official Employee

Re: iPad app keeps crashing


Equigley wrote:

The premiere episode and season 1 E5. The others crash but restart....still no call back from a level 2. Really frustrated!

 


Please private message me your Comcast.net e-mail address or Comcast ID.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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