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iPad app error after delete and reload could not create login url for partner

New Poster

iPad app error after delete and reload could not create login url for partner

After multiple days of the iPad app not loading I uninstalled and reinstalled the app. Now I cannot open the app at all. I get the following message. "Could not create login URL for partner [comcast

Regular Contributor

Re: iPad app error after delete and reload could not create login url for partner

Hello pctn,

 

We were able to perform some troubleshoot steps and it has been determined that a Tier III representative will be in contact with you regarding your service issue. If you have any additional questions or concerns please let us know.




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New Poster

Re: iPad app error after delete and reload could not create login url for partner

Same issue here - Was trying to figure out why no access to DVR recordings through TV app.  Deleted from device, reinstalled and same error.  Problem is repeatable, iPad and iPhone both.  Is there any update on this issue?

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New Poster

Re: iPad app error after delete and reload could not create login url for partner

I'm getting the same exact error. Also comes up as 'not initialized.'

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New Poster

Re: iPad app error after delete and reload could not create login url for partner

I am having the same issue.

New Poster

Re: iPad app error after delete and reload could not create login url for partner

So what is the fix?

New Poster

Re: iPad app error after delete and reload could not create login url for partner

Has there been a fix for this?  I am having the same issue.

New Poster

Re: iPad app error after delete and reload could not create login url for partner

Same issues. Was this problem ever solved by Comcast/XFINITY. Would someone please provide a reliable solution? Thanks!
Official Employee

Re: iPad app error after delete and reload could not create login url for partner


MDPHD97 wrote:
Same issues. Was this problem ever solved by Comcast/XFINITY. Would someone please provide a reliable solution? Thanks!

I'm sorry you're having trouble. Here are a few ideas about possible causes:

 

  • Ensure you have the latest version of the app on your device and that it meets the minimum system requirements (currently iOS 9+, for example). If you have an old version of the app, it won't work because we have updated the sign-in method to one that is more secure.
  • The new sign-in method uses "Safari View Controller" (iOS) and "Chrome Custom Tabs" (Android) to prompt for password. If you have your default browser set to something other than Safari (iOS) or Chrome (Android) this may cause a conflict.
  • Try to sign in again after a few minutes. The authentication servers sometimes get overloaded during peak times.  Rare, but it happens.

Hope this helps.

 

-ComcastDan

 




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