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hbo go log in

New Poster

hbo go log in

hbo go does not work with my portable devices.  Log in fails...

Silver Problem Solver

Re: hbo go log in

are you sure your using the primary account holders credentials?

New Poster

Re: hbo go log in

yes.  I log in and I get a page showing two things, a link to a 1-800-xfinity #, and a link to xfinity terms and service.  After a minute or so  a log in fail try again later message appears.  

Silver Problem Solver

Re: hbo go log in

does it work on your computer?

New Poster

Re: hbo go log in

No, says I need a subscription.  I have a subscription...

Silver Problem Solver

Re: hbo go log in

so looks like comcast has your account set up wrong on their end.  When you go to access hbo go and put in your user name and password it looks to your comcast account to see if you are a subscriber so if comcast has your account set up incorrectly its denying you access.  You need to call them and have them rebuild the codes on your account to show hbo as an add on service you are paying for.

 




The opinions expressed by me on this forum are mine only as a customer. I do not work for comcast nor do I represent them in any way.

New Poster

Re: hbo go log in

I'll give it a go...thanks

 

Problem Solver

Re: hbo go log in

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