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getting message DVR Manager is available in your area. unable to detect dvr

Regular Visitor

getting message DVR Manager is available in your area. unable to detect dvr

Getting error message when logging into mydvr manager.  DVR is available in your area.  However, we are unable to detect a DVR.

Service Expert

Re: getting message DVR Manager is available in your area. unable to detect dvr


tomturkey33 wrote:

Getting error message when logging into mydvr manager.  DVR is available in your area.  However, we are unable to detect a DVR.


I get that from time to time... it is a network issue and your DVR is not being seen byu the system  ( SIGNAL ISSUE? )..

 

Cold booting the DVR ususally restores this function...    pull power plug from wall, let sit for 30 seconds, put power plug back into wall.   Allow DVR to reacquire signals both up and down, capture your provisions and then give it a try....

 

Good luck!




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Regular Contributor

Re: getting message DVR Manager is available in your area. unable to detect dvr

Are you still seeing this issue?

New Poster

Re: getting message DVR Manager is available in your area. unable to detect dvr

I just had my X1 box installed Wednesday and I am having the same problems with my Android not detecting my X1 box as well as the TV Remote app not detecting that I have any available DVR's.  I cannot even manage any DVR's through Comcast.com.  After 2 days on the phone with 10 different people, half of which could barely speak english, I was able to get a Tier 2 technician.  She said it may be a national outage and has to direct the report to an engineer to troubleshoot the problem.  Am awaiting a response...if I ever get one.  Comcast customer service is the worst I have ever encountered.  All they do is train foriengers how to answer phones and read from a script...pathetic

Regular Visitor

Re: getting message DVR Manager is available in your area. unable to detect dvr

Yes,  Issue is still the same.  

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