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failure to connect with HBO GO

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failure to connect with HBO GO

We pay over 200 dollars a month for Comcast services. I recently, successfully, installed MAXGO, NETFLIX and other premium services, but have failed 15times to install HBOGO or STARZ, despite paying for both. When you press the HBO GO icon, all that happens is the screen goes blank and and the wheel at the top of the page just keeps spinning. What Gives ?
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