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error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

New Poster

error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

For days, I have repeatedly tried to access xfinity stream and get the above error message stating that it is currently not available. Is it really out of commission, or is there an issue with my computer or account somehow? Rather frustrating to pay for a service that is never functioning!

New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

I should also clarify that I have this issue while on my laptop on my home wifi, and on any browser. I haven't bothered to try it anywhere else yet. 

Official Employee

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

Hi mograzor. I can help you with your XFINITY Stream issue. Our site is certainly up and running. Are you getting this error after attempting to login with your credentials? Also, if you click this link: https://tv.xfinity.com/ are you able to get to the sign in page before the error?


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New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

No- it wont let me log in again. I go to that site and it immediately states it's " now connecting to your entertainment experience", then the timeout error message. I was logged in and got that message as well, and now whenever I try , that is all I get. Please tell me how to fix this

New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

hi, did you ever get your problem resolved? I'm having the exact same problem.

New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

Same deal, any word on this garbage? 

New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

me too

New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

I'm having the exact same issue. I can see the stream on my iPhone, but not my Surface 2 laptop.

New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

I am having the same problem too.  Yesterday it was working fine and now, it won't work at all.

New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

Same issue, be nice to have some type of a fix or to know if it's them. A lot of people seem to be having the same issue.

 

Error ftde.cima-pil.activation-code-timeout: RemoveDevice

New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

Just got this from Xfinity Chat support:

 

12:02 AM Katelyroy Rose : I understand. I just received an update here from our Advance Team that there is a known issue for our Stream app as of the moment and our Engineering Team is currently working on it, Dave. We apologized for this inconvenienced cause you.
12:02 AM DAVE : Ok, so this is an issue with the website?
12:03 AM Katelyroy Rose : Yes, that is correct. We will be sending you an update as well about the investigations.
New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

hi dave

 

can you please share updates about your problem once you hear back from xfinity. I am also having the same problem.

 

thank you !

Em

New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

I have been having this Error ftde.cima-pil.activation-code-timeout: RemoveDevice) problem for a month now and my bill is still the same.. I have 4 computers that I cannot use for xfinity stream. Why are we not hearing more from xfinity and comcast regarding this matter? If nothing else, a status update?? This is really irritating!!! fdupr

New Poster

Re: error message xacsa.cima-pil.activation-code-timeout: FatalDrmError)

I can access it on my phone but not my desk or lap tops..

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