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error message that reads ( this video stream is not playable under the current device conditions

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error message that reads ( this video stream is not playable under the current device conditions

When trying to stream a channel or movie on my yoku box i keep getting this error messege  "this video stream is not playable under the current device conditions. Please disconnect any external devices(including HDMI,screen mirroring, or casting devices) and try again."

The yoku box is a Android device and i installed your streaming app to it . everything installed perfect and i can see live tv and movies listed but when i go to play one it stops and gives me this error . i have turned off every thing that i can find in settings but to no avail, Please Help

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